Practitioner Liaison - EDC (Contract) - Homechoice (Southern Suburbs (Cape)) at HomeChoice Holdings Limited

Description

• The ideal candidate for this role will provide an effective, efficient, and value-adding support function to the Outsource & Debt Recovery department.

What you will love doing in this role

Achieving department objectives

• Meet performance metrics and targets set by the department.
• Drive and support achievement of all Outsource & Debt Recovery goals:
• Day to day processes

Driving operational and quality efficiencies

• Liaise with Practitioners (external debt collection Agencies) regarding handover files, pay-overs, and customer queries.

Providing comprehensive departmental support

• Capture and maintain accurate data across all relevant systems.
• Process payment schedules are within required timeframes.
• Perform reconciliations and balance external debt collection accounts.
• Process direct payments and reconcile invoices accurately.

Building strong stakeholder relationships

• Maintain professional, clear communication with internal and external stakeholders.
• Represent the Group as a brand ambassador in all interactions.
• Continuously work to enhance service delivery and stakeholder experience.

Reporting responsibilities

• Monitor and report on Practitioner performance as per SLA requirements.
• Deliver accurate, timely reports aligned with departmental needs.

Requirements

What you’ll need to do this role

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent

Experience & Skills

• Minimum of 1 year of experience in EDC management.
• Knowledge of the Debt Collectors Act and the National Credit Act (NCA).
• Strong verbal and written communication skills.
• Proven ability to resolve problems and constructively manage conflict.
• Professional telephone etiquette.
• Computer literacy (Email, Internet, Word, Excel, PowerPoint).
• Clear credit and criminal record.
• Results-oriented

What we will love about you

• A strong can-do attitude with an energetic, positive approach.
• Exceptional attention to detail and a thorough work ethic.
• Excellent listening skills and the ability to communicate across all levels.
• A collaborative team player who can also work independently.
• Innovative and resilient in the face of change.
• Strong planning and organizational skills.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun