Jobs at HomeChoice Holdings Limited

Description

• The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
• You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements

What you’ll need to do this role

• Grade 12/Matric (Minimum Required)
• 1 years’ minimum experience in retail
• Must be available to work shifts, weekends and public holidays.
• Working in the homewares retail industry would be advantageous
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

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Description

• The ideal candidate for this role will provide an effective, efficient, and value-adding support function to the Outsource & Debt Recovery department.

What you will love doing in this role

Achieving department objectives

• Meet performance metrics and targets set by the department.
• Drive and support achievement of all Outsource & Debt Recovery goals:
• Day to day processes

Driving operational and quality efficiencies

• Liaise with Practitioners (external debt collection Agencies) regarding handover files, pay-overs, and customer queries.

Providing comprehensive departmental support

• Capture and maintain accurate data across all relevant systems.
• Process payment schedules are within required timeframes.
• Perform reconciliations and balance external debt collection accounts.
• Process direct payments and reconcile invoices accurately.

Building strong stakeholder relationships

• Maintain professional, clear communication with internal and external stakeholders.
• Represent the Group as a brand ambassador in all interactions.
• Continuously work to enhance service delivery and stakeholder experience.

Reporting responsibilities

• Monitor and report on Practitioner performance as per SLA requirements.
• Deliver accurate, timely reports aligned with departmental needs.

Requirements

What you’ll need to do this role

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent

Experience & Skills

• Minimum of 1 year of experience in EDC management.
• Knowledge of the Debt Collectors Act and the National Credit Act (NCA).
• Strong verbal and written communication skills.
• Proven ability to resolve problems and constructively manage conflict.
• Professional telephone etiquette.
• Computer literacy (Email, Internet, Word, Excel, PowerPoint).
• Clear credit and criminal record.
• Results-oriented

What we will love about you

• A strong can-do attitude with an energetic, positive approach.
• Exceptional attention to detail and a thorough work ethic.
• Excellent listening skills and the ability to communicate across all levels.
• A collaborative team player who can also work independently.
• Innovative and resilient in the face of change.
• Strong planning and organizational skills.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun