The Mpumalanga Department of Health is committed to improve the quality of health and well-being of all people of Mpumalanga by providing needs based, people centred, equitable health care delivery system through an integrated network of health care services provided by a cadre of dedicated and well skilled health workers.
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Principal Network Controller: IT Service Management
Senior Certificate / Grade 12 plus Bachelor’s Degree / Advance Diploma in Information Technology (NQF Level 7) as recognized by SAQA. ITIL certification (Intermediate or Expert preferred).
A minimum three (3) years of experience in IT service management, LAN & Desktop Support role. Understanding of networks (LAN/WAN/Wi-Fi), servers, and storage systems. Basic database management and SQL query skills (advantageous). Proficiency with Windows OS, Active Directory, and Microsoft 365.
Duties
To Manage and coordinate Information and Communication Technology Operations. Provide ICT Governance and management processes. Monitor and coordinate the acquisition, installation and maintenance of new ICT systems.
Develop and implement ITSM strategy and governance. Provide it service delivery and operations. Provide team leadership and development. Manage stakeholder engagement. Deploy tools and technology services across the Department. Develop and implement continuous improvement plans.
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