Principal Network Controller at Mpumalanga Department of Health

Requirements

• Senior Certificate / Grade 12 plus an undergraduate qualification (NQF level 7) in Information Communication and Technology / Information Technology or equivalent qualification related to the field as recognized by SAQA. ITI and COBIT Certification will be an added advantage.
• At least a minimum of 3-5 years’ experience in Information Communication Technology of which three (3) years must be at supervisory / management level (ASD) directly involves managing IT systems engineers who deploy and maintain virtual infrastructure (servers, storage, networks) on the Microsoft Azure platform. Key competencies: Applying technology, Communication and Information Management, and Continuous improvement.
• Skills: Analytical/Critical thinking; Complex Problem solving; Advanced comprehension, application, and synthesis of computer-based systems. Personal attributes: Excellence, Integrity, Responsiveness, Inclusivity, Creativity & Innovation, and Professionalism. Valid driver’s licence.

Duties

• Manage and perform supervisory duties daily for the IT Desktop Support Team and ensure procedures and processes are adhered to.
• Implement and Maintain ICT Cloud and Infrastructure Operations: Maintain and ensure ICT operational procedures and operational tasks are achieved reliably and consistently to ensure the high availability of computer systems in the department.
• Ensure adequate staffing levels are always maintained within the Desktop Support team. Ensure targets outlined by the SLA and KPIs are achieved. Ensure jobs assigned to the Desktop support group are managed and completed within targets outlined by the SLA.
• Set procedures and processes in line with standards within the IT Desktop environment. To line manage and be responsible for the personal and technical development of the Desktop Support Team, including appraisals and training plans.
• Quality checking and auditing of work carried out by the Desktop Support team. To propose, document and implement changes to policies or procedures in line with technological advancements.
• Assist in the development, maintenance, implementation, and changes to the SLAs. Act as a primary point of contact for escalation from a 63 Desktop Support level in times of major system outages, supplier issues and conflict resolution with customers.
• Monitor and identify any trends or irregular activities on jobs logged with the Desktop Support group that could relate to potential IT issues. Ensure that all requests from customers for assistance are handled promptly and effectively, and if necessary, escalated to the appropriate level.
• To assist in the technical development and enhancement of customer support systems and Desktop functionality. Install, configure, maintain, and upgrade desktop hardware and software applications.
• Assist Users in choice of appropriate hardware and software – desktops, laptops PDAs, scanners, printers. Direct, plan, organise, and manage operations for stability, availability, and integrity of the organization’s IT LAN Support.
• Manage the delivery of critical support services for day-to-day IT operations, data communications, and telecommunications according to the required time frames. Provide regular reports.
• Develop solutions to technical challenges. Serves as project manager and provides advanced technical guidance to  customers and staff; Supports continual improvement in the delivery of customer services and departmental performance.
• Guide on ICT Procurement in the Department, Ensure conformance to LAN policies, procedures and standards and training for users on LAN operation.