Principal Specialist : Fixed and Mobile at Vodacom

Role Purpose

The Principal Specialist: Fixed and Mobile Operations role based within Vodacom Business Fixed and Mobile.

• This role will be for the Fixed and Mobile Operations area in the Fixed and Mobile Line of Business and will be responsible for the following: 
• Participating with Interlock Sessions across the different segments/verticals/industries and understanding of operational issues and finding resolution.
• Provide insights and action plans across product portfolios including customer segment views for Converged Offerings
• Participation in key acceleration projects/initiatives and driving operational business process improvements
• Submit comprehensive Requirements Definition Specification on behalf of the business 
• Strong focus on Agile Practices, Program Increment (PI) and driving delivery of technical capabilities with Vodacom Business IT teams
• Provide input into Product Business Cases
• Supporting the sales channels to sell the service in customer and partner engagements
• Drive uptake and report on revenue of Converged offerings
• Be the key contact person in Vodacom Business for all Terminals/Device related issues
• Participate in all the OEM Ranging sessions arranged by Terminals and identify key business propositions
• Identifying device trends and presenting new device ranges to Sales Teams.
• Management of slow moving and obsolete stock within Vodacom Business
• Own the Device Management and Operating Rhythm process for Vodacom Business
• Assist Sales Channels with all Device Management queries, management of forecasts and perform Supply- Demand Balancing.
• Lead, define, drive and support excellence in operational execution and execution of new propositions and delivery in line with Fixed and Mobile Strategy.
   

Your responsibilities will include:

• Be able to make key operational decisions with Product and Sales Heads
• Lead teams from all functions to deliver segment/vertical plans  and improvement initiatives
• Run and Management Device Management, Demand Planning and Forecasting for Vodacom Business
• Have the ability to make key business decisions around delivery of requirements from IT
• Deal performance reporting to stakeholders in deals review
• Engage with Group and other Vodafone markets to identify potential new differentiated propositions for development within Vodacom Business Fixed and Mobile.

The ideal candidate for this role will have:

• Good understanding of the Vodacom Enterprise Products and Services
• Strong acumen in business analysis, project management and operation execution and excellence
• Business Process Improvements
• A clear understanding of working in a large multinational matrix organisation, with a demonstrable ability to make things happen across multiple stakeholders
• Self-starter and self-motivator
• Customer Experience: Ability to make critical decisions on key insights and control the device management end to end for Vodacom Business.
• Commercial experience: Experience in Channel sales and demand preferably with additional experience in an operational (sales or customer operations) function.

Must have technical / professional qualifications: 

• BComm Degree 
• 6 + years  proven experience in the ICT (Telco) industry with a focus on Operations, Business Improvements and Device Management
• Negotiation and commercial acumen
• Qliksense experience is preferential
• People Management experience – 2 years

Closing date for Applications: 06 September 2021