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  • Posted: Aug 31, 2021
    Deadline: Not specified
  • Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
    Read more about this company


    Principal Specialist : Fixed and Mobile

    Role Purpose

    The Principal Specialist: Fixed and Mobile Operations role based within Vodacom Business Fixed and Mobile.

    • This role will be for the Fixed and Mobile Operations area in the Fixed and Mobile Line of Business and will be responsible for the following: 
    • Participating with Interlock Sessions across the different segments/verticals/industries and understanding of operational issues and finding resolution.
    • Provide insights and action plans across product portfolios including customer segment views for Converged Offerings
    • Participation in key acceleration projects/initiatives and driving operational business process improvements
    • Submit comprehensive Requirements Definition Specification on behalf of the business 
    • Strong focus on Agile Practices, Program Increment (PI) and driving delivery of technical capabilities with Vodacom Business IT teams
    • Provide input into Product Business Cases
    • Supporting the sales channels to sell the service in customer and partner engagements
    • Drive uptake and report on revenue of Converged offerings
    • Be the key contact person in Vodacom Business for all Terminals/Device related issues
    • Participate in all the OEM Ranging sessions arranged by Terminals and identify key business propositions
    • Identifying device trends and presenting new device ranges to Sales Teams.
    • Management of slow moving and obsolete stock within Vodacom Business
    • Own the Device Management and Operating Rhythm process for Vodacom Business
    • Assist Sales Channels with all Device Management queries, management of forecasts and perform Supply- Demand Balancing.
    • Lead, define, drive and support excellence in operational execution and execution of new propositions and delivery in line with Fixed and Mobile Strategy.

    Your responsibilities will include:

    • Be able to make key operational decisions with Product and Sales Heads
    • Lead teams from all functions to deliver segment/vertical plans  and improvement initiatives
    • Run and Management Device Management, Demand Planning and Forecasting for Vodacom Business
    • Have the ability to make key business decisions around delivery of requirements from IT
    • Deal performance reporting to stakeholders in deals review
    • Engage with Group and other Vodafone markets to identify potential new differentiated propositions for development within Vodacom Business Fixed and Mobile.

    The ideal candidate for this role will have:

    • Good understanding of the Vodacom Enterprise Products and Services
    • Strong acumen in business analysis, project management and operation execution and excellence
    • Business Process Improvements
    • A clear understanding of working in a large multinational matrix organisation, with a demonstrable ability to make things happen across multiple stakeholders
    • Self-starter and self-motivator
    • Customer Experience: Ability to make critical decisions on key insights and control the device management end to end for Vodacom Business.
    • Commercial experience: Experience in Channel sales and demand preferably with additional experience in an operational (sales or customer operations) function.

    Must have technical / professional qualifications: 

    • BComm Degree 
    • 6 + years  proven experience in the ICT (Telco) industry with a focus on Operations, Business Improvements and Device Management
    • Negotiation and commercial acumen
    • Qliksense experience is preferential
    • People Management experience – 2 years


    Closing date for Applications: 06 September 2021 

    Method of Application

    Interested and qualified? Go to Vodacom on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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