Fresh Jobs at Crayon

Role Description

Looking for a Field Service Engineer to assist customers with the installation, troubleshooting, and repair of the full product line as well the other printer lines and auxiliary equipment, which will require up to 50% traveling, both domestically and through the African continent.

Salary

• R25,000 per month (Negotiable based on skills and experience)

Responsibilities

• Assist customers via telephone and in-person to diagnose/repair problem
• Professionally present and demonstrate each piece of equipment to clients, staff and others
• Professionally install, demonstrate/train and present all technical equipment to customers, from printing to maintenance and special applications
• Rebuild, refurbish and update all technical equipment as needed
• Communicate potential sales opportunities
• Able to diagnose/repair electrical and mechanical malfunctions to bring all technical equipment back up to operational standards
• Understand the application of all chemicals and inks for purposes of functional use in all machines
• Perform detailed mechanical, electrical and maintenance service at customer sites
• Complete all service reports and enter this information into the Priority /Sales Force system

Requirements

• Bachelor’s Degree (or other formal qualification) in Electrical, Mechanical or Engineering Degree from an Accredited Institute or 5+ years’ experience as a Field Service Engineer servicing electrical/mechanical/printers
• Demonstrate customer management skills, strong commitment to customer satisfaction
• Able to travel 75% of the time, primarily domestically; some international travel into Africa and the Indian Ocean Islands
• Valid passport and driver’s license without limitations (travel insurance is provided)
• Able to read and understand blueprints and schematic drawings
• Ability to work with minimal supervision and in constant high-pressure environments
• Ability to work in a team structure towards team-goals
• Excellent verbal communication skills and ability to interact with customers in a professional manner
• Previous experience with inkjet printers is beneficial
• Working knowledge of RIPS, colour theory, Microsoft Windows and Linux operating systems and basic networking protocols is beneficial

Physical requirements

• Ability to bend, stoop, crawl, grab, and work within confined spaces
• Ability to lift 25 kg unassisted along with moving up to 500 kg with mechanical aids

Preferred but not required

• Knowledge of RIP (Raster Image Processor) and Photoshop
• Ability to work in a team and support sub-teams