Printer Support Technician (Based In Cape Town) at Datacentrix

Datacentrix is seeking a Printer Support Technician certified to service and support HP printers.  You will be responsible for providing high-quality technical support to both technical and non-technical end users while supporting a wide range of printer technologies predominantly HP ensuring equipment is running at optimum.

The support engineer needs to be proficient using technology and quick to learn newer technologies as they become available. The technician will have to assist with installs, maintenance, ordering of parts and configurations. The support engineer will be required to travel between customer’s sites and provide support to other areas of the business where required.

Minimum Requirements:

• Matric or Grade 12 and HP Printer certification (essential)
• 3 years industry working experience troubleshooting, repairing, and maintaining printers
• Valid Driver’s License and own reliable vehicle
• Relevant HP service qualifications
• Experience with 3rd party software
• Ability to lift and move heavy equipment

Responsibilities:

• Manage and resolve assigned calls within SLA requirement
• Diagnose and resolve technical issues
• Ordering of parts
• Administrative functions, which include the closing of calls, job cards, capturing travel and other reports.
• Servicing multi-functional printing devices through both phone and hands-on support.
• Maintain service qualifications and achieve all KPIs
• Provide remote support where applicable (Hardware and software related)