Process & Control Improvement (P&CI) Specialist x2 at The Heineken Company

KEY RESPONSIBILITIES

Process & Control Management

• To ensure business processes and controls are appropriately designed, constructed, implemented and maintained.
• Jointly drive with Local Management the design and documentation of business processes and controls, applying the global process design and management methodology and HEINEKEN Enterprise Process Model (HEPM).
• Ensure that controls are fully embedded in the design of processes, including Process Performance Indicator (PPI) and Key Performance Indicators (KPI) defined by the Business.
• Ensure PPIs and KPIs are monitored on an ongoing basis to identify any risks or opportunities for improvements (processes & controls). Identify and report any process activities that deviate from the global standard by Local Management.

Control Monitoring

• To monitor and test control effectiveness and drive the implementation of remediating actions.
• Ensure that the effectiveness of controls is monitored and/or frequently tested.
• Be responsible for putting the appropriate actions in place (agreed with Management). Track and monitor the progress of remediating activities.

Process Improvement

• To embed a process improvement culture, drive process and control improvement and realise benefits.
• Drive a culture of continuous improvement, benchmarking and innovation.
• Build process improvement capabilities through training and people development.
• Challenge existing processes to identify improvement opportunities using benchmarks and external best practices.
• Quantify financial benefits and costs associated with improvement ideas. Analyse impact of changes on processes and ways of working.
• Implement process improvements and inform Local Management about the progress on a regular basis. Ensure that the global process improvement methodology (Lean / Six Sigma) is applied.
• Evaluate the success of the improvement projects and the benefits realised.

Risk Management

• To lead the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.
• Drive the implementation of a comprehensive Risk Management (RM) framework.
• Identify relevant risks for the business. Analyses, measures and evaluates risks.
• Conduct Risk Assessment through running risk workshops with the Business, ensures relevant risk templates and documentation are used and drives the creation of risk responses. This also includes new and emerging risks.
• Develop specific action plans to mitigate, accept or transfer risk and monitors progress on an ongoing basis.

Fraud Management

• To improve fraud prevention and detection and support fraud investigation when required.
• Raise fraud awareness through promoting the ‘Speak-up’ procedures.
• Drive fraud prevention and detection through identifying fraud risks and addressing them through strong process and control design and testing.
• Discuss and support incident assessment, following the Anti-Fraud procedure (P&CI may be requested on an exceptional basis to investigate specific fraud incidents that are related to business process controls).
• Support fraud investigation when requested by Local Management, Global Legal Affairs or Global Audit.

Compliance Management

• To provide assurance that processes and controls are designed, implemented and operating in line with the relevant policies, procedures and HEINEKEN Rules.
• P&CI is informed about policy changes and assesses the impact on existing control frameworks. Provide advice, support and challenge during the implementation of policies (global & local).
• Register, track and log policies & procedures. This includes the review and challenge of the self-assessment activities.
• If requested, provide advice, support and challenge to the design of policies (global & local).

Assurance Activities

• To support Global and External Audit to efficiently plan and execute audits and to drive closure of audit findings.
• Plan, lead and execute audits to evaluate the risks and the established controls in all business processes in NewCo
• Work with Global Audit to ensure a consistent and efficient audit plan is adopted.
• Support and/or execution of audits in global audits (inside or outside of the OpCo) at the request of the Audit Committee, via Global Audit.
• Support the audit through providing information or specialist input where required (Local P&CI team members may perform controls testing or other audit activities on behalf of Global Audit when agreed with OpCo FD/FM).
• Define and execute remediation plans (in agreement with Management). Track and monitor the progress of remediating activities.
• Work closely with external auditors in respect to the Financial Controls Audit to enable reliance on the work of internal audit, thus driving reductions in the overall audit fees.

EDUCATION & EXPERIENCE

• A Bachelor's degree in Finance, Auditing or equivalent
• Six Sigma
• 5 - 10 years experience within internal audit, including experience of operational audit and risk management, preferably in an FMCG industry
• Experience in a global organsation would be advantageous
• Business experience in line manager role is an advantage.
• Proven success in influencing management and performing Management controls reviews, providing strong effective business-oriented recommendations.
• Development and leadership of projects based on risk evaluation and/or business consulting.
• Broad knowledge of internal controls.
• Knowledge of developing audit programs and budgets.
• Solid experience in process analysis.
• Solid experience in Creation of Policies and Procedures.
• Leadership capabilities and ability to communicate effectively, including excellent report writing skills.
• Ability to collect and analyze complex data, evaluate information and systems and reach logical conclusions.