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  • Posted: Jan 21, 2023
    Deadline: Not specified
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    Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services. Mango5 has built a reputation of delivering quality outsourced service offerings since December 2005. Our product offerings have always...
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    Process Manager/ Teamleader

    Description

    Process Manager/Teamleader

    Mango5 is looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential.

    To be successful as a team leader, you should have a track record of team motivation and positive sales results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

    Team Leader Responsibilities:

    • Managing the day-to-day activities of the team.
    • Motivating the team to achieve organizational goals.
    • Developing and implementing a timeline to achieve targets.
    • Delegating tasks to team members.
    • Conducting training of team members to maximize their potential.
    • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
    • Conducting quarterly performance reviews.
    • Contributing to the growth of the company through a successful team.
    • Creating a pleasant working environment that inspires the team.

    Requirements

    Team Leader Requirements:

    • High school diploma or similar.
    • Minimum of 3 years of Team Leader experience.
    • On-the-job training.
    • Excellent communication skills.
    • Confidence and skillful negotiating skills.
    • Computer literate.
    • Strong organizational skills to give the team direction.

    Method of Application

    Interested and qualified? Go to Mango5 on mango5.mcidirecthire.com to apply

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