IGT enables players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. Leveraging a wealth of premium content, substantial investment in innovation, in-depth customer intelligence, operational expertise, and leading-edge technology, our gaming solutions anticipat...
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Airline/ Travel Background experience in Call Center
1- 5 years of experience in Training on BPO
Required:
Very Strong written and verbal communication skills (English)
Customer/ Client Handling Skills
Ability to work during all shifts
Experience in any product/process/soft skill/up-skilling training
JOB RESPONSIBILITIES-
Ensure successful execution of training needs
Measure program training effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
Send reports/MIS to the Operations team on the progress/pending status of activities
Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Conduct refresher training based on TNI
Manage Knowledge Check for New Hires & Production Staff
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