Product Analyst at Curo Funds Service

Key Responsibilities

Service Mapping & Definition:

• Gathering and translating insights into actionable requirements, and supporting change initiatives that improve client experience, efficiency, and scalability.
• Develop and maintain service blueprints and the service ecosystem map to ensure alignment and prioritization.
• Break complex operational services into product components with clear value propositions.
• Define product scope, inputs/outputs, SLAs, and client touchpoints.

Client & Market Insight Gathering:

• Engage with internal stakeholders and clients to gather service improvement needs.
• Analyse usage patterns and pain points across reporting, NAV, reconciliation, and trade functions.
• Benchmark against industry best practices (IFRS 17, ASISA, etc.).

Business & Functional Requirements:

• Break down epics into features and user stories with stakeholder input, documenting business rules, use cases, and system requirements.
• Utilize tools like ARIS, Confluence, Visio, Lucidchart, or Miro to document data flows, business processes, SOPs, and work instructions.

Project & Change Support:

• In collaboration with project and testing teams, oversee the quality delivery of requirements and business process specifications in line with best practices and business process.
• Participate in service rollouts, client onboarding, and process transitions.
• Support communication, training, and documentation of new features or services.
• Participate in UAT and guide users to ensure that the designed solution ultimately meets business requirements. 
• Use scenario testing and test cases to ensure that testing covers all aspects of the business specification and anticipated processes.

Product Performance & Reporting:

• Track service performance KPIs (e.g., accuracy, turnaround time, usage metrics).
• Identify areas for automation, simplification, or scalability.
• Support development of internal and client-facing dashboards.
• Ensure that requirements and business process specifications are reviewed, validated, tested and approved by relevant stakeholders at each stage in the development cycle, from conceptual to end product.

Qualifications & Experience

• 3+ years in product analysis, business analysis, or financial services operations.
• Degree in Finance, Economics, Information Systems, or related field.
• Business Analysis Certification (e.g., CBAP, PMI-PBA) is advantageous.
• Familiarity with regulatory environments (e.g., IFRS 17, ASISA) is a plus.
• Experience working with data, reporting tools, or financial systems.
• Experience in Derivatives and Unit Trading processes will be an advantage.
• Solid understanding of fund administration, NAV pricing, trade processing, or reporting.