Product Analyst at Hello Group

Description    

• A product analyst is a professional who uses data analysis and insights to assess and improve the performance of a product or service. Product analysts track market data, collect customer feedback, identify trends, and draw inferences about users’ needs and behaviors.

Key Responsibilities:

• Performance Monitoring: Continuously monitor and analyze system performance metrics to identify bottlenecks, inefficiencies, and potential areas for improvement.
• Issue Resolution: Investigate and diagnose system and performance related issues reported by business users or the development team and work on implementing solutions to enhance system performance.
• Performance Testing: Collaborate with the development team to conduct performance testing and benchmarking to proactively identify and address performance issues before they impact users.
• User Support: Assist business users in understanding and optimizing their use of applications and systems to improve performance.
• Performance Reporting: Generate reports on system performance, bottlenecks, and improvements to share with stakeholders, helping them make informed decisions.
• Collaboration: Work closely with the development team to provide insights into system and performance-related challenges and collaborate on solutions.
• Best Practices: Promote best practices for system usage, configuration, and optimization among business users.
• Documentation: Create and maintain documentation related to system performance, troubleshooting procedures, and optimization guidelines.
• Training: Conduct training sessions for business users and provide guidance on improving system performance.
• Emergency Response: Be available for immediate response to critical performance issues and provide guidance on mitigating their impact.

Minimum Requirements    

Qualifications and experiance :

• Diploma/Degree in Information Technology/ Business and.or Engineering

Experiance :

• 1-2 Years as First Line Query Support
• Experiance in Supporting Software 
• Experiance in Banking or Remittance

A must know: 

• JIRA
• Visio
• Confluence