Product Delivery Manager - Affiliates at DigiOutsource

Purpose of the Role:

The Product Delivery Manager is a key member of the portfolio’s senior operational management team, working closely with the Head of Portfolio to develop and deliver a range of services in keeping with the portfolio’s operational functions and those of the wider business.

As the Product Delivery Manager, you are responsible and accountable for the technical implementation and delivery of software solutions. This person will need to maintain detailed application and domain knowledge to support technical teams’ delivery, and swiftly responding to changing requirements through the effective management of multi-disciplined, cross-functional teams and work schedules.

You are to clear any impediments that may slow down team progress on a project and set the timelines on which products will be delivered. This position reports into the Head of Portfolio.

Duties include, but not limited to:

• Collaborate with the Head of Portfolio, Engineering Lead and Product Managers in formulating and executing strategic and operational plans in partnership with other business units.
• Work with the Head of Portfolio and other senior managers to ensure that all performance targets are met.
• Fully accountable for delivery of product KPI’s
• Fully accountable for all DORA metrics
• Drive and promote passion and pride in products.
• Responsible for regular delivery & tech demo sessions with DigiTech.
• Ensure our people are being retained, motivated, and developed.
• Monitor the delivery of performance development and modernisation plans.
• Promote team/product delivery through frequent product demos
• Promote continuous improvement in all areas of software development (productivity efficiency, policies, standards, best practices, upskilling).
• Take an active role in mitigating impediments impacting successful team completion of release/sprint goals
• Assist in critical support issues where experience is required to ascertain issues quickly and to find more appropriate resolution  
• Proposals and review of technical integrity, quantification of risk, and strategic direction
• Track and frequently report on product capital expenditure & operational expenditure; continuously find ways to reduce CapEx & OpEx.
• Responsible for maintaining and continuously reviewing product risk registers in accordance with ISO27001 standards

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• Demonstrates consistent behaviour aligned to the Organizational Culture.
• Be prepared to work in a 24/7 environment.
• Minimum of 5 years’ experience in a technology environment
• Minimum of 1 years’ experience in Leadership
• Strong Tech Development Skillset
• Proven understanding of the software development life cycle
• Strong business knowledge 
• Track record of managing/leading multiple successful projects
• Knowledge & understanding of statistics (ability to challenge & drive high performance from data)
• Facilitate expertise and serve as subject matter expert for designated product areas.
• Comfortable presenting findings in presentation and/or meetings

Desirable Criteria:

• Relevant certifications and qualifications
• Strong business knowledge 
• Track record of managing/leading multiple successful projects
• Knowledge & understanding of statistics (ability to challenge & drive high performance from data)
• Facilitate expertise and serve as subject matter expert for designated product areas.
• Comfortable presenting findings in presentation and/or meetings
• Be prepared to work in a 24/7 environment
• Proven understanding of the software development life cycle

Person Specifications:

• Management, Motivation and Leadership
• Stakeholder Management
• Initiative
• Building Relationships
• Decision Making
• Strategic Thinking
• Organisation and Planning
• Communication
• Resilience
• Results Orientation
• Entrepreneurship
• Tenacity
• Team Orientation