Product Designer - Commercialization at Nedbank

Job Purpose
We are looking for a Product Designer to join our Campaign and Commercialization Squad within the Web Design Team. They will help drive and create new market-leading experiences that execute against  Nedbank's Digital Strategy, producing the 'next level' craft behind a sustainable and growing digital business by employing advanced Product Design approaches as well as dynamic functional testing that measure scale, viability, feasibility and desirability. 

Job Responsibilities

• Follow an approach defined by the design team, collaborating with other designers and stakeholders to deliver design projects. 
• Contribute to defining the approach for a specific design project with design leaders.  
• Conduct research (primary and secondary) to understand user’s pains, gains, and needs   
• Execute design work based on steer from design leaders. 
• Adapt designs based on feedback from customers and design leaders.  
• Present design work to business stakeholders with the support of design project leads. 
• Work with product/service teams to implement customer-centric solutions for Nedbank.  
• Advocate for design thinking methodologies and practices. 
• Create production-ready design deliverables. 
• Create creative and innovative design solutions that deliver world-class customer experience. 
• Apply design thinking and best practice design standards with the support of senior designers. 
• Leverage insight and data, such as market analysis, customer feedback, user research, and analytics to ensure that products/services/solutions are designed around the customer and deliver an improved experience. 
• Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal solution. 
• Align the design to the design standards and brand guidelines to ensure a consistent experience across the Nedbank ecosystem. 
• Continuously develop your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices. 
• Contribute to the knowledge building of the entire team by actively sharing insights and success stories. 
• Continuously research and share insights into world standards and best practices 

Essential Qualification

• Matric / Grade 12 / National Senior Certificate
• National Diploma or Advanced Certificate in a Design discipline such as product, industrial, service, interaction, digital equivalent NQF level 6 qualification 

Minimum Experience Level

• Minimum of 2-3 years of technical design experience or customer-focused experience at scale
• Track record of delivering, high-quality design projects, with strong customer impact.
• Experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing
• Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys, etc.
• An understanding and execution of Information Architecture.
• An understanding of current SEO, accessibility and web practices.

Skills

• Ability to ensure all copy follows brand and style guidelines.
• Basic understanding of either Product or Service design.
• Understanding and proven ability in user experience design, user interface design, service design, customer research prototype engineering, or content strategy.  
• Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to problems that result in great customer experience.
• Literacy of design tools specific to a discipline.
• Understanding of the importance of data and insight in defining solutions and the ability to use data in decision-making
• Awareness of new and emerging design trends and patterns in the specific design discipline.
• Experience in understanding design at scale.
• An understanding of the digital marketing and commercialisation lifecycle, governance and implementation within web.
• Experience in including and collaborating with the content team as a key focus and driver for client experience and education.
• Current SEO and accessibility best practices.

Type of Exposure

• Solid understanding of design tools: Sketch and Adobe Creative Suite (Photoshop & Illustrator)
• Solid knowledge of prototyping with InVision
• Basic front-end development understanding (HTML & CSS)
• Basic understanding of product development life cycles and methodologies (Agile, Lean etc)
• Experience in design practice of Omni-channel product development so as to attain seamless UX through service design thinking practice.
• Solid understanding of working in a CMS, Adobe Experience Manager knowledge is beneficial.
• Adobe Analytics Experience is beneficial.

Technical / Professional Knowledge

• Understanding of Interaction Design           
• Understanding of colour, typography and layout   
• Knowledge of working on Apple MAC   
• Understanding of Service Design   
• Understanding of User-Centered Design