Product Manager - Banking at Hello Group

YOUR EXPERIENCE:

• 5+ years in a Business Analyst or Product Manager role, with a focus on business Product Management
• Experience in the banking industry or financial services, with a strong understanding of customer-centric practices
• Exposure to / Knowledge on (Preferred): e.g. Jira, Confluence, Java 

YOUR QUALIFICATIONS

Preferred Qualifications:

• Degree in Industrial Engineering / Computer Science qualification (or any other relevant qualification)
• SCRUM Master Certification

WHAT YOU WILL DO HERE 

• Customer-Centric Research & Design: Lead the research, design, implementation, and management of software solutions tailored to customer needs and expectations.
• Market Analysis & Strategy Development: Conduct market research and competitor analysis to identify trends, customer pain points, and opportunities. Develop product strategies that align with business objectives and market demands.
• Product Roadmap & Planning: Define and manage the product roadmap, setting priorities based on customer feedback, market conditions, and business goals. Ensure that the product development aligns with the company’s strategic vision.
• Stakeholder Collaboration: Act as a bridge between cross-functional teams, including engineering, marketing, sales, and customer service, to ensure alignment and collaboration throughout the product lifecycle.
• Testing & Evaluation: Assess software performance and conduct thorough testing to ensure quality, aligning with industry standards, especially those specific to the banking sector.
• Product Performance Tracking & Reporting: Monitor product performance metrics and KPIs. Use data-driven insights to make informed decisions and communicate product status, updates, and improvements to stakeholders.
• Software Optimization: Identify areas for improvement in existing software, particularly in terms of user experience and customer satisfaction, and implement necessary modifications.
• Code Development: Write clean, efficient, and maintainable code as needed, collaborating with the development team to bring product concepts to life. (Preferred) 
• Tool Deployment: Deploy and oversee software tools, processes, and performance metrics to streamline product development and increase operational efficiency.
• Maintenance & Upgrades: Ensure continuous improvement by maintaining and upgrading software systems, with a strong focus on customer feedback and evolving market trends.
• Product Launch & Go-to-Market Strategy: Oversee product launches, including go-to-market strategies, marketing initiatives, and cross-functional coordination to ensure a successful rollout and adoption by customers.
• Customer Feedback Loop: Gather and analyze customer feedback post-launch to make iterative improvements. Maintain an ongoing dialogue with customers to refine and evolve the product based on their needs and expectations.