Product Manager at Kerridge Commercial Systems South Africa

At KCS the primary role of the Product Manager is to take ownership of the product strategy and to manage the roadmap of any new features for the product. They work with customers, business stakeholders and R&D leaders to ensure there are clear strategic and value driven business cases for any development projects.

Main Duties And Responsibilities

• Be the go to product contact for the business and lead any ideation and business case workshops with customers and stakeholders to ensure critical information is captured to drive commercial success
• Elicit high level customer and stakeholders problem and value statements and work with architects and technical leads to help define possible on strategy technical solution options and associated costs
• Manage, refine, prioritise and communicate the product roadmap determined by a business case lead approach to ensure it is in line with overall product strategy and sustainable business growth
• Actively seek out and collaborate with other product managers across the KCS group to drive resource efficiency and discover any cross pollination opportunities for maximum value with minimal cost
• Set and communicate release goals for the Product Owners and Development Teams to ensure they understand the product vision and their part in its success
• Work alongside Project Management to ensure any delivery milestone risks are captured during the development lifecycle to allow transparent customer and stakeholder expectation setting

Experience & Knowledge
Key Experience, Knowledge, Skills & Qualities

• Experienced in working with different senior level business, partner and customer stakeholders to solicit what they are trying to achieve and the commercial benefits any solution will bring to all parties
• Experienced in creating, maintaining, prioritising and communicating product roadmaps using product management tools (e.g. Aha!, productboard, Airfocus, Asana or monday.com)
• Experienced in working with and leading Agile delivery and business teams for business management software development companies (e.g. Scrum or Kanban)
• Experienced in leading, developing and coaching teams and senior stakeholders to build a collaborative self-organised enterprise and trust culture
• Experienced in budgeting processes with a focus on product profit and loss to justify investment business cases

Skills & Qualities

• The ability to clearly communicate product strategies and visions effectively to all levels of business, delivery and customer stakeholders
• The ability to build and maintain strong and trusted relationships with all levels of business, delivery and customer stakeholders
• The ability to present objectively with authority and confidence to senior levels of business, delivery and customer stakeholders
• The ability to act decisively and communicate the data driven rationale behind product strategy decisions
• The ability to adapt to change and successfully lead teams through any periods of change/disruption
• The ability to accurately prioritise, organise and plan their work and to seek continuous improvement to drive efficiencies in their product space
• Must have a pro-active, positive, open and collaborative approach to working with others in a team
• Must be open to learning new skills and self-development to drive both personal and team growth
• Must be comfortable in giving feedback at all levels with integrity as well as receiving it to build trust