Product Manager at Pick n Pay Stores Limited

• Value Added Services stands as a robust and expanding Division within the PnP Landscape, encompassing three key business units: Financial Services, Value Added Services, and Cellular.
• Financial Services covers Banking, Transactional activities, Lending, and Insurance. Meanwhile, Value Added Services includes Bill Payments, Prepaid Electricity, and Ticketing, encompassing diverse areas like Travel, Events, Lotto, as well as a range of third-party and proprietary virtual and physical gift cards. Within Cellular, offerings span pre-paid airtime, handsets, accessories, and the innovative PnP Mobile, our in-house MNVO.
• As part of the Value-Added Services Team, you'll step into a distinctive role, collaborating within a well-established and evolving team under the umbrella of a large corporate structure. This position provides a unique blend of benefits: the agility, dynamism, and innovation of a cutting-edge division, coupled with the extensive support and cross-functional exposure inherent in a big corporation.
• Here, you'll have the opportunity to leverage the advantages of working in an agile, youthful, and forward-thinking environment, while gaining valuable insights and experience through seamless integration with Marketing, Retail Operations/Stores, Information Systems, Commercial, and Finance departments.
• The purpose of this role is to lead customer centric product design, development, deployment, and management with the aim of driving value-added services revenue and associated retail turnover. The incumbent will be required to collaborate and execute the strategy for the portfolio and ensure the end-to-end value chain is functioning optimally, ensuring operational effectiveness.

Minimum requirements

• Commercial / Financial degree or equivalent NQF level 7 or higher qualification.
• At least 5 (five) years’ experience in products development and/or management.
• Data Analysis and interpretation
• Solid understanding of Commercial Contracts
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the Internet
• Good communication, analytical and presentation skills
• Value-Added services product experience is advantageous
• Experience in Retail is advantageous.

Competencies

• Solutions-oriented, can-do attitude; self-motivated
• Strong organizational & prioritization skills
• Excellent communication skills, both verbal & written
• Ability to interact with internal & external stakeholders at associated levels.
• Strong relationship management with resilience and some assertiveness
• Adaptable to change.
• Comfortable with learning and adapting to new systems.
• Strong team player
• Collaboration and Networking

Define the portfolio roadmap by incorporating the respective products and services plan.

• In conjunction with the HOD: Value-Added Services and strategic partners, develop competitive responses to new market entrants for the portfolio.
• Identify customer behaviour change requirements and link these to product pricing and features.
• Be the custodian for all the respective product portfolio knowledge and information as well as related cost centre management.
• Collaborate with the respective stakeholders to ensure the product value propositions seamlessly integrate into customer value propositions to enable the acquisition and retention of customers, that enhance the PnP Retail proposition.
• Responsible for updates and changes of product and process documentation
• Provide exception reporting on revenue leakage in maintaining key product performance indicators for the respective product portfolio.
• Implementation of new product or changes to existing products into the business
• Conduct annual review of product, pricing and features and recommend guidelines to ensure market competitiveness
• Monitor and evaluate the performance of the product, by considering the targets achieved, acquisition, volumes and revenue generated.
• Set periodic KPI/Steering Committees with respective partners, as defined in the supplier management policy.
• Design and execute on focused campaigns together with the Marketing team, agency, and value-added service providers