Product Manager: Website (7 months Contract) at MTN

Key Job Responsibilities

Strategy

• Develop, manage and execute a strategic roadmap that achieves growth, user engagement and   monetization.
• Work with cross-functional teams across the company (including technology, UX and design,   analytics, and product marketing)
• While engaging with varying parts of the business prepaid / postpaid / digital / CVM to align,   enable business as well as drive new features based on data and customer research
• Communicate both strategic vision and tactical roadmaps to key stakeholders
• Measure the success of each feature in terms of conversion and ROI
• Conceptualize and launch new products features 
• Use market and competitive analysis, business goals, and technology capabilities to assess   opportunities
• Work with other channel owners to understand what features are being on which channels and how   the journeys are being done 

Customer Experience

• Bring customer experience into every decision supported by data
• Listen and ask questions to understand our customers’ needs
• Ensure every journey exceeds world class customer experience standards
• Takes ownership of the growth strategy and customer adoption, working closely with wider   stakeholder audience
• Promotes migration of customers from traditional physical interactions towards digital   engagements with our products and services.
• Drives revenue, cost savings and self service
• Continuous monitoring of performance 
• Build close working relationships with wider business and IS stakeholder audience 
• Remove operational and execution barriers

Insight and Measurements

• Adoption and Usage
• Revenue growth and Cost Savings
• Customer Satisfaction (TNPS)
• Active users
• Self-service usage

Personality

• Driving new features forward in weekly sprints excites you 
• Balancing new client requests, bugs, and the road map is the kind of puzzle you like to fit   together 
• Balance enabling the business and customer requirements
• Interact with client support to translate and prioritize tasks for Agile development team 
• To keep pace with rapid growth, lead design of new features from storyboards to user testing 
• Bringing a natural curiosity that drives your proven problem-solving skills
• Resilient, Business owner mentality and Entrepreneurial spirit 
• Analytical mindset – always inquisitive and using data to drive decision making
• Ability to see the bigger picture while being in the detail

Project Management 

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or  impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively   impact operational effectiveness
• Identify Business Improvement and optimisation opportunities that will result in improvement of   process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside   the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best   practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Operational meetings

• Assist in the preparation and contribution to the Review and Retrospective Forum meetings and   participate in the demonstration of delivered work and progress made (bi-weekly / weekly)
• Assist in the preparation and contribution of key insights for the Consumer online channel in the  weekly Round Up Forum to facilitate decision making
• Lead in “Stand Up” meetings to orientate the team for the upcoming day’s work
• Participate in any other cross-functional operational meetings

Escalations

• Resolve escalations that have significant impact on App delivery
• Advise management of issues that will result in significant time, scope, employee/customer or   cost impacts, if not resolved
• Contribute towards providing recommendations to issues to remain compliant with framework of   operation

Performance

• Establish the correct metrics and KPI’s to track performance against BRIGHT Strategy targets
• Develop trigger response to deviations from KPI’s to self-correct and remain on track
• Create and monitor plans for near-term and long-term target realisation

Report Generation

• Using data to generate insights, help with prioritization of the roadmap and areas of focus
• Develop and submit reports to facilitate decision making
• Report monthly on progress made against measurement metrics 
• Provide in depth progress reports both at sub-functional and functional level

Budget Management 

• Monitor costs and determine initiatives to optimise resources by maximising cost/benefit ratios