Product Master at Sandvik

The Role

Install, configure, modify, and repair products, equipment, and systems that have been purchased by the organization’s customers and identify and correct more complex problems associated with start-up as well as high complexity technical issues during the life of the unit. This role is in our Surface Drills division.

Key Responsibilities

• Work independently and direct own activities and use best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Surface Drills Division.
• Use in-depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process.
• Assist sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services.
• Assist and guide Field Service Technicians and Field Service Specialist personnel and our dealer organizations in solving complex technical problems and/or issues.
• Assist and direct Technicians in the evaluation and repair of warranty and non-warranty products.
• Set work schedules and priorities to achieve customer visits, Surface Drills Audits and organizational expectations.
• Actively promotes safety, employee involvement, continuous improvement, and cost reduction activities.
• Conduct risk assessment and risk management duties on Sandvik Surface Drills equipment when visiting customer sites.
• Ensure that all Safety/Technical Bulletins are properly communicated to internal and external customers as well as all product improvement bulletins.

Profile Required

• Degree in Mechanical/Electrical/Mechatronic Engineering will be advantageous
• Trade certificate of competence Millwright.
• Technical sales support knowledge will be advantageous
• At least 3 years sales support or field service experience
• Ability to work effectively within and report to a matrix organization
• In depth knowledge and experience on Sandvik Surface Drilling equipment
• Exposure and experience in engineering change management processes will be advantageous
• English Proficiency
• Medically and physically fit to work in a mining environment
• Willingness to travel extensively
• Valid driver’s license

Applications close: 14 December 2022