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  • Posted: Apr 22, 2021
    Deadline: Not specified
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  • We are a world-leading provider of sustainable productivity solutions. Customers benefit from our innovative compressors, vacuum solutions and air treatment systems, construction and mining equipment, power tools and assembly systems. The Group serves customers with innovative compressors, vacuum solutions and air treatment systems, construction and minin...
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    Product Owner, Contact Center as a Service (CCaaS)

    The Role

    Within Atlas Copco IT Services, we are looking for a Product Owner for the Contact Center as a Service (8x8) product with years of proven experience in the CCaaS and UCaaS space. You will be part of a team of Solution Owners & Architects.  As a Product Owner for Contact Center as a Service, your mission is:

    • Take end-to-end accountability for the Contact Center product. Works closely with all relevant stakeholders, the MS Teams Product Owner and the Collaboration Solution Owner to lead them to maximize operational excellence and customer satisfaction. 
    • Continuously improves the quality of the CCaaS product in all aspects of stability, availability, development, training, and documentation. 

    What you can expect from us? 

    • A friendly, family like atmosphere
    • Have the flexibility and freedom to keep a healthy work live balance
    • Plenty of opportunities to grow and develop your own career path
    • A culture known for respectful interaction, ethical behaviour, and integrity
    • Potential to see your ideas realized and to make an impact
    • New challenges and new things to learn every day
    • Access to global job opportunities, as part of the Atlas Copco Group

    What we expect of you? 

    • A person with a passion for the job
    • End user centric and busines minded
    • Objective oriented, self-organized and self-driven
    • Ability to think practically and creatively as part of a team – must enjoy problem-solving and be motivated by finding solutions to daily challenges!
    • Business Optimization: process review and business analysis skills
    • Be an excellent communicator, team player and business collaborator with the ability to translate technical topics to business outcomes into simple briefings for non-technical stakeholders.
    • An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes digital transformation.
    • Open-minded with a global mindset, curious to understand and learn new perspectives and technologies.
    • A person who complies with our DNA => Commitment – Interaction – Innovation.
    • Strong verbal and written English Language skills

    Method of Application

    Interested and qualified? Go to Atlas Copco on www.atlascopcogroup.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at Atlas Copco
R 161K from 3 employees
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