Product Specialist - CashMaster, Waltloo at Fidelity Services Group

Minimum Requirements:

• A technical qualification in the fields of electronics or software development will preferable though suitable experience will also be considered.
• Previous experience as a product specialist preferably in a technical industry.
• Experience managing projects.
• Very good communication skills.
• Problem-solving attitude.
• Ability to establish priorities.
• Good planning and self-management skills.
• Teamwork and willingness to listen to others.
• Eagerness to learn new ideas, concepts and technologies.

Skills

• Analytical
• Critical thinking
• Diplomacy
• Service orientation.

Key Performance Areas: (not totally inclusive)

• Create the product strategy and business plan that aligns with the company strategy.
• Coordinate with suppliers as well as development, production and operations teams on all aspects of the product/s.
• Understand the opportunities to optimise the product’s business value and collaborate with senior management and key stakeholders to plan how to capitalise on the opportunities.
• Remain up to date with advancements and developments in the product area, including technology, best practice and legal/statutory requirements to optimise performance.
• Design and implement a range of routines and practices (e.g. research, networking, data analytics, client feedback) which will identify opportunities for product enhancement.
• Be able to provide support to the operations and production teams.
• Have a basic understanding of all the hardware, software and firmware that the product is made up of.
• Understand all the business rules.
• Develop test packs for the product/s.
• Take responsibility for all testing of the product.
• Maintain all documentation related to the product/s.
• Be able to interface with customers and senior management.
• Manage the change control for the product/s.
• Manage the relationship with the supplier/s