Product Support Service Representative X2 Global Grade 10 at Barloworld Equipment

Key Outputs

• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and
• customer needs
• Responsible for Marketing after sales products and services
• Liaison between Barloworld and Key Customer accounts, Business Planning and / Budgeting Planning
• Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
• Compile and submit a monthly report with forecasts attached to management
• Discuss machine and undercarriage inspection reports regularly with customers
• Responsible for selling Caterpillar marketing initiatives, Parts quotations followed up and converted into sales
• Promote part sales through service, Achievement of Targeted Budget and Effective Expenses management.
• Achievement of Operations and customer monthly KPI’s

Qualification, Experience and Competencies

• Matric, B. Tech Sales/Marketing Diploma or Certificate
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);
• 5 years Caterpillar experience as an artisan
• Workplace Competencies Business development skills and knowledge
• Sound business communication skills (Managerial and technical report writing critical in role)
• Sound technical knowledge of product brands and business communication skills
• Basic financial management skills, PC and Microsoft Office knowledge

Behavioral Competencies: Relations skills

• Problem solving, Analysis, Attention to detail, Listening and Influencing and Negotiation skills