Production Support Analyst at EQ Plus Technologies Pty

Job Summary

To provide guidance as a technical resource and subject matter expert for the bank's Host to Host channel's API offerings. To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity. This role provides support to a platform that operates 24x7 with business hours- Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.

Specific Additional Experience

• Relevant degree
• 3-5 years technical and support experience
• Proven experience of working hands-on with a variety of platform technology
• API integrations and providing technical support on the same, preferably in a Banking environment.
• Knowledge of relevant internet and connectivity protocols.
• Knowledge of API's
• Expert experience in reading log files, understanding of reading traceroute and telnets.
• Experience with SQL and a variety of databases .e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
• Creative, collaborative thinker with an ability to learn new things, assess problems, and identify proactive solutions quickly.