Production Support Analysts at MFS Africa

The Role

• This role is responsible for the maintenance, support, and operations of MFS Africa’s core transaction processing engine. The Production Support Analysts will have the responsibility to diagnose and resolve application issues to ensure optimal performance and usability for the various system users and provide root cause analysis with recommendations for improvements. They will be accountable for performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software application. Some programming and debugging duties will be required to develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues.
• We are looking for two people with advanced skills in configuring and supporting software applications, strong software development and debug/troubleshooting skills, as well as advanced ability to research, analyze and recommend improvements to the organization’s use of the software applications.

The duties and responsibilities of the role will be as follows:

• Research, recommend, configure, and administer software configuration changes
• Research, recommend, code, and administer software development changes
• Perform routine operations tasks (i.e. produce reports, stat files, etc.)
• Work with the various business departments to understand their needs for the software and any issues they are experiencing
• Work with project development team to have application issues fixed, both short term and long term (root cause)
• Troubleshoot errors and application issues via periodic testing, help desk tickets, and other methods
• Responsible for the creation of software operations and support related documentation

Requirements
Essential Skills

• Can work as part of a cross-cultural team including flexibility to support multiple locations, when necessary
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
• Ability to work under pressure and manage competing priorities
• Ability to meet or exceed expectations on process turnaround for assigned tasks and follow ups, and issue resolution to closure

Domain Knowledge

• Advanced skill in configuring and supporting software applications
• Strong knowledge in writing complex SQL queries
• Strong software development and debug/troubleshooting skills
• Advanced ability to research, analyze and recommend improvements to the organization’s use of the software application
• Advanced skill in creating and maintaining technical documentation

Tech Stack

• Java (JEE)
• Spring Framework
• Hibernate
• REST/SOAP Webservices
• Angular 9
• JavaScript
• Relational databases (e.g. mySQL, PostgreSQL)

Qualifications and Experience

• A Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Experience working in an Agile environment
• Minimum of 5 years experience supporting software applications