Production Support Specialist at FNB South Africa

Job Description

• Dear Future, Production Support Specialist
• The role requires to schedule operational time and ensure information systems equipment is effectively utilized and coordinate preventative maintenance with operating requirements.

Are you someone who can:

• Proficiency in monitoring and supporting Control-M and SQL Agent batch jobs is a critical and non-negotiable requirement for this role.
• The capability and knowledge of SQL to effectively diagnose and resolve code-related issues. Both during and outside of business hours - demonstrating reliability, technical versatility, and strong commitment to operational continuity.
• Close coordination to ensure seamless job scheduling, minimal downtime, and proper handover of newly implemented systems.
• Process Automation, improving efficiency by converting manual and semi-automated tasks into automated workflows.
• Defining and drafting of Business Processes
• Stakeholder Engagement, providing consistent and professional support to both technical and business users, including Business Intelligence (BI), Data Engineers (DEs), Analytics team, and business units outside his direct portfolio.
• Management of MFT Portal and Development Platforms, ensuring secure and reliable data transfers.
• Integration and registration of Managed File Transfers (MFTs) into enterprise reporting platforms.
• Execution and understanding of critical business processes, including Month-End Runs.
• Understanding of Active Directory (AD) Group Management and Access Requests.
• Generation of Recon Reports.
• Strong competency in incident management and root cause analysis, with the ability to investigate complex issues, identify root causes, and drive permanent resolutions.
• Experience in coordinating change and release processes, including stakeholder communication, impact assessment, scheduling, and post-release validation.
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Participate in planned activities that are appropriate for own development.

You will be an ideal candidate if you have the following:

• Degree or Diploma in Information Technology, Computer Science, or a closely related field.
• 3-5 years' experience in a similar role
• Control-M, SQL, Teradata are required
• Good Communication and Presentation skills is a must

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment

End Date: September 11, 2025