Production Technician at hearX Group

Minimum education (essential):

• Grade 12

Minimum education (desirable):

• Relevant technical Certificate

Minimum applicable experience (years):

• 3 - 5 years

Required nature of experience:

• Manufacturing or IT environment 
• Research and Development 
• Troubleshooting and fault finding
• Headphone calibration or servicing of hardware devices

Skills and Knowledge (essential):

• Quality and Compliance systems
• Teamwork 
• Technical documentation
• Knowledge of technology (Smartphones, tablets, apps, electronics, schematic basics)
• Writing process and procedures
• Critical thinking

Production 20%

• Set up demo devices (hardware and software) as required for demo or test purposes.
• Fix and maintain damaged devices.
• Perform Kiosk maintenance and troubleshooting in the field.
• Assist the team as and when needed with technical queries and support.
• Execute new initiatives to improve production/manufacturing effectiveness.
• Find solutions to problems with existing devices.
• Manufacture and assemble  DAC’s.
• Test and diagnose PCB’s.
• Perform devices’ rework and repairs.

Calibration 20%

• Conduct smartphone setup and updates.
• Conduct headphone calibration.
• Complete quality checks.
• Conduct device standardisations.
• Ensure calibration and measuring equipment is calibrated annually.
• Assist developers with testing software on the devices.
• Give training to the other calibration partners for onboarding or updates.
• Assist with OS rollbacks and flashing devices.
• Assist with hearOAE calibration of probes.

Order Fulfillment 10%

• Continuously update stock and order sheet (PUR sheet) of allocated sections.
• Proactively communicate with the sales team to ensure accurate and real time communication with clients about open orders.
• Ensure that orders are fulfilled accurately and within the promised lead times.
• Upload the Batch manufacturing, Servicing records and hearScope quality check reports onto the G-drive on the same day as the orders are completed.
• Communicate and support calibration partners with queries and order fulfillment.

Research and Development 40%

• Research manufacturing related subjects.
• Assist with product development and improvement of new and existing devices. 
• Assist with 3D printing tasks as and when required.
• Resolve hardware abnormalities with mechanical insight.
• Assist in mechanical design and preparation of technical drawings
• Research internal software components
• Assist with electronic design and PCB layout
• Develop high-quality manufacturing systems and processes for new products, including hardware and software tools, as well as procedures.
• Support the continuous improvement and streamlining of existing processes within the manufacturing division.

QMS 10%

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant. 
• Complete calibration and servicing tasks in accordance with the relevant QMS processes.
• Adhere to work environment and contamination control.
• Adhere to packaging and labeling specifications.
• Adhere to control of monitoring and measuring equipment.
• Adhere to DAC & Codec manufacturing and quality control
• Ensure compliance records are kept up to date.
• Maintain the Standardization Register.
• Maintain the Calibration and Maintenance Register.
• Maintain the Product Non-conformance Register.