Job Openings at hearX Group

Minimum education (essential):

• Qualification or certification in software testing

Minimum education (desirable):

• Diploma/Degree in Software Related Area

Minimum applicable experience (years):

• 3 - 5 years

Required nature of experience:

• Testing across multiple platforms, including embedded firmware, mobile apps (iOS and Android), and Bluetooth-enabled medical devices
• Documentation and maintenance of software test artifacts
• Using testing methodologies and techniques
• Inspecting application logs and reporting errors to the development team
• Coding experience in any language, but preferably HTML, JavaScript, Kotlin or Swift
• Testing in an Agile environment - where Agile is the development methodology
• Inspecting hardware-software interactions, including audio routing, microphone/speaker responses, LED behavior, and connectivity performance.
• Comfortable with oscilloscopes, serial logs, and firmware flashing tools is a plus.

Skills and Knowledge (essential):

• Automated Test Tools and Platforms
• Software development life cycle (SDLC) and the software test life cycle (STLC).
• Collaborating with firmware engineers and hardware teams to isolate, reproduce, and troubleshoot issues on devices.
• Common software failures and faults
• JIRA agile processes
• Ensuring conformity of web design
• Smoke-, Functional-, Post deployment Testing
• Automation of Testing Processes
• Creating Test Cases
• Regression testing and completing test cycles

Analysis and Planning 10%

• Develop test designs, test processes, test cases, test data, test scenarios, test environment and prioritization of test activities at all stages of the development life cycle.
• Develop and execute firmsware testing plans, specific to the needs of each product or system, having analyzed the specific requirements for such a product or system.
• Document firmware testing plans and reports.
• Maintain documentation for testing.
• Review User Requirement Specifications before regression cycles can commence.

Software Testing & Programming 55%

• Ensure that all work is tested, benchmarked and fulfills functional requirements before submitting for deployment.
• Prepare test environments, examples and instructions.
• Identify and facilitate issue resolution with functional and technical groups (including problem reproduction).
• Execute tests in a repeatable manner for verification when Firmware Component Changes are made.
• Document test results and communicate these back to the Team through verbal and written channels.
• Plan and Manage the complete test cycle of software development from requirements testing to user acceptance and release testing.
• Carry out regular integration and compatibility testing of software against different versions of both iOS and Android devices, different mobile device brands, screen sizes and browsers.
• Integration, functional and compatibility testing of hardware sets with firmware.
• Ensure testing is completed to ensure products conform to requirements and standards.

Reporting & Documentation 20%

• Collection and documentation of testing requirements, development of user stories, test cases, time estimates and work plans.
• Assist in maintaining system and product change logs and release notes according to company standards.
• Manage, track and update tasks on Jira. 
• Create templates for testing documentation and use cases
• Keep testing documentation up to date and up to standard.
• Prepare reports, manuals and other documentation on the status, operation and testing of software.

Communication 10%

• Provide timeous, efficient and effective feedback on task status to the team lead and team.
• Proactively keep all stakeholders updated on progress, risks and problems.
• Provide insight and feedback on queries regarding relevant projects and performance. 
• Prepare feedback and status reports for team meetings.

Quality Management and Compliance 5%

• Deliver high-quality products that meet specifications, user requirements, best practices, deadlines, and regulatory compliance (e.g., FDA, CE, ISO).
• Apply knowledge of the Quality Management System guidelines and its relevant processes to ensure quality and SOC2 compliance in medical device- and other software.
• Ensure all testing adheres to defined specifications.
• Contribute to safeguarding information and data in accordance with company policies.
• Keep all supporting documents up to date.

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Minimum education (essential):

• BCom Marketing Management or related Commerce degree

Minimum education (desirable):

• Postgraduate Degree or Diploma in Marketing Management or related
• Course / Certificate in digital marketing

Minimum applicable experience (years):

• 5  years

Required nature of experience:

• Business to Consumer marketing.
• Experience in international markets.
• Creating, monitoring & optimizing various digital campaigns on various platforms such as Facebook, Google, YouTube, e-commerce platforms, 3rd party remarketing platforms, etc. 
• Reporting and navigating GA4.
• Analyzing and reporting on campaign data.
• Set up and testing of goals and conversion tracking.

Skills and Knowledge (essential):

• Digital platforms (i.e. Google Ads, Facebook, YouTube,  e-commerce platforms, 3rd party remarketing platforms, etc).
• GA4.
• Thorough understanding of conversion tracking systems.
• Digital target markets / audiences and campaign KPIs
• Predict campaign performance, based on previous experience.
• Proficient in Microsoft Suite or Google Suite.
• Excellent analytical and cross-functional communication skills
• Experience running paid lead generation campaigns (desirable)
• TV Streaming (desirable)
• Google Tag Manager (desirable)
• Experience using Salesforce (desirable)
• Fullstory (desirable)

Direct Digital Campaign Management 50%

• Lead the management of digital marketing campaigns across platforms with a particular focus on Facebook Ads Manager. May also be required to support Google Ads, BING, 3rd party remarketing platforms, etc and assist with managing agency relationships as needed.
• Lead the creative and copy briefing process for all digital campaigns to ensure frequently enough updated creatives, alignment with positioning,  and seamless approvals and implementation across digital platforms in support of the performance marketing plan. 
• Support digital platform expert relationships and conduct digital campaign audits and account analysis to gather insights and make recommendations for new campaign, audience or ad ideas to test with the objective to improve campaign performance. 
• Implement ongoing campaign, creative and  audience refinements and optimizations. 
• Analyze campaign performance data and provide regular reporting to the marketing team and 3rd party partners as needed.
• Support the retail marketing team with retailer briefs for new online launches and creative updates.

E-commerce and Lead Gen Management 15%

• Support the broader teams with our own e-commerce platforms including our website and landing pages to ensure seamless and optimized customer journeys from a digital campaign perspective.
• Generate leads, collaborate with development team on optimizing lead generation website experiences, and collaborate with sales team on optimizing lead quality
• Collaborate with the relevant teams to ensure we optimize customer journeys across the different touchpoints focussing on digital campaigns to improve overall conversion rate of our website.  
• Manage the tactical implementation of journey optimized digital campaign efforts.

Data Tracking & Reporting 10%

• Build a monthly digital marketing platform performance report and work with the BI teams to automate and optimize dashboards.
• Assist with end to end analytics tracking, monitoring and improvement across platforms.
• Collaborate with cross functional teams to ensure accurate conversion tracking.
• Track performance on a monthly basis and optimize campaigns based on insights.

Strategic Management Support 15%

• Assist with developing and implementing digital marketing strategies including insight generation from the market, competitors and campaign performance to ensure business objectives are achieved.
• Create a comprehensive competitor analysis on a quarterly basis, keep a close eye on competitors to ensure we remain relevant and capture competitor activity during key promotional periods on an ongoing basis.
• Assist to create processes and systems to support the broader business.
• Contribute to strategic business projects when required. 
• Consistently explore new possibilities for the expansion of our digital reach and digital sales channels and chase down such opportunities.

Digital Marketing Administration 5%

• Assist with overall digital marketing administration.
• Ensure that Marketing folders are kept up to date and that all files are saved in the relevant folders.
• Assist with management of all digital campaigns ad accounts. 
• Assist Marketing team with general administrative tasks.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Minimum education (essential):

• Grade 12

Minimum education (desirable):

• Relevant technical Certificate

Minimum applicable experience (years):

• 3 - 5 years

Required nature of experience:

• Manufacturing or IT environment 
• Research and Development 
• Troubleshooting and fault finding
• Headphone calibration or servicing of hardware devices

Skills and Knowledge (essential):

• Quality and Compliance systems
• Teamwork 
• Technical documentation
• Knowledge of technology (Smartphones, tablets, apps, electronics, schematic basics)
• Writing process and procedures
• Critical thinking

Production 20%

• Set up demo devices (hardware and software) as required for demo or test purposes.
• Fix and maintain damaged devices.
• Perform Kiosk maintenance and troubleshooting in the field.
• Assist the team as and when needed with technical queries and support.
• Execute new initiatives to improve production/manufacturing effectiveness.
• Find solutions to problems with existing devices.
• Manufacture and assemble  DAC’s.
• Test and diagnose PCB’s.
• Perform devices’ rework and repairs.

Calibration 20%

• Conduct smartphone setup and updates.
• Conduct headphone calibration.
• Complete quality checks.
• Conduct device standardisations.
• Ensure calibration and measuring equipment is calibrated annually.
• Assist developers with testing software on the devices.
• Give training to the other calibration partners for onboarding or updates.
• Assist with OS rollbacks and flashing devices.
• Assist with hearOAE calibration of probes.

Order Fulfillment 10%

• Continuously update stock and order sheet (PUR sheet) of allocated sections.
• Proactively communicate with the sales team to ensure accurate and real time communication with clients about open orders.
• Ensure that orders are fulfilled accurately and within the promised lead times.
• Upload the Batch manufacturing, Servicing records and hearScope quality check reports onto the G-drive on the same day as the orders are completed.
• Communicate and support calibration partners with queries and order fulfillment.

Research and Development 40%

• Research manufacturing related subjects.
• Assist with product development and improvement of new and existing devices. 
• Assist with 3D printing tasks as and when required.
• Resolve hardware abnormalities with mechanical insight.
• Assist in mechanical design and preparation of technical drawings
• Research internal software components
• Assist with electronic design and PCB layout
• Develop high-quality manufacturing systems and processes for new products, including hardware and software tools, as well as procedures.
• Support the continuous improvement and streamlining of existing processes within the manufacturing division.

QMS 10%

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant. 
• Complete calibration and servicing tasks in accordance with the relevant QMS processes.
• Adhere to work environment and contamination control.
• Adhere to packaging and labeling specifications.
• Adhere to control of monitoring and measuring equipment.
• Adhere to DAC & Codec manufacturing and quality control
• Ensure compliance records are kept up to date.
• Maintain the Standardization Register.
• Maintain the Calibration and Maintenance Register.
• Maintain the Product Non-conformance Register.

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Minimum education (essential):

• Matric
• Diploma in Graphic Design, Digital Media or equivalent
• Degree in Graphic Design, Digital Media or equivalent

Minimum education (desirable):

• Degree in Graphic Design, Digital Media or equivalent

Minimum applicable experience (years):

•  5 years

Required nature of experience:

• Graphic Design with the following programs: Photoshop, Illustrator, InDesign, other vector based software. (proof of projects will be required).
• Iconography, illustration and mobile app based design. 
• Campaign and promotion design and layout.
• Corporate identity design and establishment. 
• Print and digital marketing collateral design.
• Experience in the use of XD and FIgma would be advantageous.
• Experience in UI/UX designs as well as mobile/tablet app design will be highly advantageous.
• 3D design and animation experience would be advantageous.

Skills and Knowledge (essential):

• Adobe Suite including Photoshop, Illustrator, InDesign.
• Figma
• Strong computer skills and excellent knowledge of Google Suite.
• Proficiency in Google Slides and Microsoft PowerPoint or other related software to design presentations.

Graphic Design 80%

• Act as brand custodian to ensure all material is aligned to CI and continuously provide constructive suggestions to improve.
• Contribute to design style, format, print production and timescales.
• Design content for social media, as well as other types of media for campaigns, proposals and pitches.
• Design traditional content such as brochures, flyers, business cards etc. 
• Design professional presentations to be used for pitches and conferences.
• Design of internal material. 
• Gather research and implement the latest design trends.
• Provide proactive feedback to the marketing team and relevant BA regarding status of products.
• Design with the customer and brand positioning in mind.

Video Editing 10%

• Edit and compile videos from assets that are either created in Adobe Illustrator or Adobe After Effects.
• Edit and compile videos from existing footage or from stock footage.
• Edit and compile videos from footage received by external resources. 
• Edit videos that can be used for Social Media as well as Digital Campaigns.
• Incorporate the various product brands’ respective look & feel.
• Ensure that input from Brand Lead, Marketing Lead and Management is obtained for insights and approval.

Team Work 5%

• Demonstrate a collaborative approach by actively participating as a team member and providing support to design colleagues during challenging situations or high-pressure periods to ensure successful project delivery.
• Work closely with cross-functional teams and relevant stakeholders to understand their needs and ensure that the packaging aligns with product launch timelines and marketing strategies.
• Continuously communicate and collaborate with the team to solve problems and discuss best design practices. 
• Take personal ownership for projects and products.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Minimum education (essential):

• Engineering degree (Computer, Software, Mechanical or Electronic

Minimum education (desirable):

• OSCP (Offensive Security Certified Professional)
• PNPT (Practical Network Penetration Tester)
• CISSP (Certified Information Systems Security Professional)
• CCSP (Certified Cloud Security Practitioner)

Minimum applicable experience (years):

AWS' ecosystem:

• AWS Well Architected Framework
• Trusted Advisor
• GuardDuty / SCP / SSM / IAM / WAF
• Container services such as ECS/EKS
• Incident detection and response management.
• Performing penetration tests and vulnerability scans against networks and infrastructure, applications and AWS environments.
• Drafting and implementing security policies, security procedures, security design and implementation.

The following would be advantageous: 

• ISO 14971 (risk management) compliance
• ISO 27032 (cybersecurity) compliance
• SOC2 Type 2 (with HiTrust attestation) or HiTrust experience (or equivalent)

Skills and Knowledge (essential):

• Deep understanding of automation, quality engineering, architectural methodologies, principles, and solution design.
• Familiarity with operational observability, including log aggregation, application performance monitoring, etc.
• Understanding of the following: Linux/Windows server and application administration and configuration, networking, scripting and automation, large scale distributed computing architecture.
• Solid knowledge of IT security (firewalls, EDR, IDS/IPS, SOAR, vulnerability scanning  forensic and Threat Hunting).
• Understanding of AWS ECS & Kubernetes and Containerisation (Docker/Podman/Containerd) with implementation, support, and design.
• Knowledge in security classification frameworks like MITRE or the cyber-attack kill chain.
• Good knowledge and understanding of industry standards, memberships, and frameworks such as CIS and SOC 2.

Cybersecurity Management 40%

• Drive development standards and processes related to cybersecurity compliance.
• Monitor all cybersecurity processes, operations and infrastructure, monitoring internal and external policy and regulatory compliance.
• Review and evaluate development designs (for existing products and during design phase for new products) to identify gaps in cybersecurity controls, and drive updates to any cybersecurity or compliance documentation.
• Liaise with internal and external stakeholders to prepare for SOC2 Type 2 and HiTrust). 
• Drive cybersecurity audit strategy and readiness from a dev, security and devops perspective. 
• Identify, implement and maintain all security tools and technology.
• Schedule (and ideally automate) internal vulnerability scans, remediating findings and ensuring accurate & timely reporting to satisfy PCI DSS requirements.
• Schedule annual Penetration Tests with external supplier(s) and ensure implementation of items identified in remediation plans.
• Complete required cybersecurity applications and records for large customers and audits, including reporting as required.

Infrastructure Management 30%

• Drive and action where required  the planning, installation, monitoring and maintenance of IT systems and infrastructure focused on cyber security including any penetration testing that is required.
• Design and execute short-  and long-term initiatives to detect and prevent any security vulnerabilities in the IT infrastructure (cloud, security and devops) to meet current and future needs.
• Develop, execute and oversee procedures, policies and related training plans for cybersecurity project management and infrastructure administration.
• Conduct research and recommend changes in services, products, protocols, and standards to support development efforts and infrastructure procurement.
• Define software and hardware security standards in collaboration with stakeholders and owners for the provisioning of the development and IT infrastructure.
• Ensure appropriate security levels on network, infrastructure and servers are maintained, ensuring that 
• the IT team follows the requirements set in line with cybersecurity standards.
• Implement cybersecurity continuous improvement programs.
• Crisis management - keeping stakeholders informed and actively working with teams to return service in the shortest possible time frame. This would include documenting all disaster recovery procedures.
• Effective management and optimisation of vendors (where applicable) as well as collaborating with the dev and IT teams as necessary.

Risk Management and Compliance 20%

• Collaborate with divisional the RAQA team and Senior ManagersManagerst to define and centralize risks and put mitigation measures in place for new and existing products and services, from a cybersecurity and privacy perspective.
• Improve the automation of security controls.
• Work closely with the dev team on defining industry-standard processes and system requirements, identifying and proposing fixes to shortcomings in the development lifecycle, code reviews and scanning as well as infrastructure provisioning.
• Work with the dev team to ensure that security standards and policies are being set up and configured correctly, ensuring adherence to certifications and best-practice.
• Assist with remediations on risk items identified from security and preventative detection reviews to ensure compliance and ensure the security posture of the IT landscape is ensured at all times.
• Remediate audit items by putting measures in place to prevent the recurrence of findings. For example, by making sure that audit findings are resolved by the relevant personnel and that the resolutions are such that they prevent the item from reoccurring in the future.
• Manage internal and external audits as required with relation to cybersecurity.
• Maintain documentation for cybersecurity-related risks, processes and findings.

QMS and Documentation 10%

• Manage annual cybersecurity roadmap, IT audit (internal and external) plan and calendar.
• Work closely with the Compliance team to gather and submit evidence for all security and IT audits.
• Proactively keep stakeholders updated on status, progress, risks and problems.
• Review and approve documented outcomes of Penetration Tests, Remediation Plans and required activities. 
• Review and approve documented outcomes of Vulnerability Scans, Remediation Plans and required activities.
• Maintain cybersecurity documents and records in line with certification requirements. 
• Maintain document bank and matrix for the cybersecurity setup and external customer-audit matrix requests. For example, ensuring that all cybersecurity related information, such as architectural diagrams, asset lists, asset control lists and vulnerabilities, can be referenced from a single central source from which to direct the readers to the appropriate resources.