Professional Services Manager (UK hours) at MRI Software

Role Overview:

• MRI Software is seeking a Global Delivery Centre (GDC) Manager of Professional Services to join our team in Cape Town SA! This individual will be responsible for overseeing the daily functions of their SA region Services team members in the Professional Services departments. This role will report directly to the Director of Delivery in South Africa, with dotted line reporting to Professional Services leadership in the UK.

Responsibilities:

• Local Services oversight, leadership, and people management of approximately 20 SA Services employees part of the SA Services Global Delivery Centre
• Engaging with various Business leaders locally and globally to help build and support the SA Services team, with a focus on culture and community, people management, and delivery excellence
• Drive global integration and standardization in the SA region. Work with Professional Services Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams
• Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development
• Contribute vision and leadership consistent with the MRI’s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization
• Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments
• Be the Professional Services representative for unique challenges and needs of the SA region within the broader Services leadership structure
• Other initiatives and projects as directed by the Director of Delivery SA, and UK Professional Services Leadership

Experience and Skills:

• 5+ year experience within a Business Management or related field
• 5+ year experience managing a global team or other relevant leadership experience
• Leadership: Demonstrated ability to inspire a team to achieve great things
• Execution: Demonstrated ability to take concrete actions to deliver and inspire
• Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
• Excellent documentation and presentation skills
• Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus
• Experience with other business SaaS offerings a plus

Personal Traits

• Acts with integrity, honesty, tolerance, and inclusion.  Low ego
• Takes initiative and follows through with efficiency, keeps commitments with enthusiasm
• Ability to work on multiple projects and deliverables simultaneously with minimal direction
• Constantly strives to amaze and be the best in everything s/he does
• Sets high goals and work fearlessly to exceed them with mission and purpose
• Enthusiastic team player at all levels
• Embraces change and knows how to celebrate wins and enjoy the journey
• We’re obsessed with making this the best job you’ve ever had!  
• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!