Active Jobs at MRI Software

The Role:

• As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible client experience every day. In this position, you will be the primary point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Skills & Other Requirements

• Previous experience in customer service, technical support experience preferred
• SQL and Queries experience
• Bachelor’s degree or equivalent work experience
• Client focus and a passion for support
• Creative and curious troubleshooter
• Strong organization and time management skills
• Aptitude for technology
• Professional communication skills

We’re obsessed with making this the best job you’ve ever had!

• We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! 

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• We currently have open positions for Finance Application Support Analysts in our expanding team working in our Property Services Client Support teams. 
• As a subject matter expert, you will have the opportunity to analyse complex software issues, engage with our impressive client base and provide an incredible customer experience every day.  
• In this position, you will be the primary point of contact for a broad variety of customers, assisting with a wide range of questions and technical issues specifically relating to our Social Housing suite.
• Be a part of a progressive workplace environment where you can learn from the best and where your personal journey is taken seriously. Work alongside an established and leading proposition which continues to redefine the property tech world.  
• These are some fantastic opportunities for people with application support experience or aspirations, who can add the personal touch to the role and have hands on involvement with customers.  
• MRI Software will rely on you to listen to and empathise with our clients and use your troubleshooting skills, technical know-how and creativity to meet their needs and deliver a consistent, professional experience.

Job overview

• Background in Finance and support would be beneficial
• You will be joining a growing and dynamic company who designs and builds software for social housing for the wider public and commercial sectors.
• Gaining an excellent level of knowledge of our product set, you will be responsible for technical and process support of software solutions that we develop in-house.
• Resolve support tickets to SLA targets.
• You will support your peers, sharing knowledge to ensure that the team can do their job to the best of their ability.
• Assist in building and maintaining a knowledge base.

Candidate Requirements

• Customer focus and a passion for support, customer service is at the heart of what we do.
• Creative and curious trouble-shooter.
• Strong organization and time management skills.
• Professional communication skills with the ability to confidently articulate technical concepts with an excellent telephone manner.
• Ability to identify and highlight service improvements.
• Excellent computer skills and knowledge of Microsoft products required.
• The roles incorporate a working knowledge of Housing software.  Previous knowledge in this area is preferred but is not essential.  Full product training will be provided in addition to an MRI induction.

We’re obsessed with making this the best job you’ve ever had!  

•  We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  
• Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.  
• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.  
• Invest in our competitive Personal Pension plan and help set you up for your future.  
• Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).   
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
• Income Protection Plans give you the peace of mind you deserve.   
• Further your professional development and growth with our generous Tuition Reimbursement Schemes.  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

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Role Overview:

• MRI Software is seeking a Global Delivery Centre (GDC) Manager of Professional Services to join our team in Cape Town SA! This individual will be responsible for overseeing the daily functions of their SA region Services team members in the Professional Services departments. This role will report directly to the Director of Delivery in South Africa, with dotted line reporting to Professional Services leadership in the UK.

Responsibilities:

• Local Services oversight, leadership, and people management of approximately 20 SA Services employees part of the SA Services Global Delivery Centre
• Engaging with various Business leaders locally and globally to help build and support the SA Services team, with a focus on culture and community, people management, and delivery excellence
• Drive global integration and standardization in the SA region. Work with Professional Services Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams
• Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development
• Contribute vision and leadership consistent with the MRI’s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization
• Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments
• Be the Professional Services representative for unique challenges and needs of the SA region within the broader Services leadership structure
• Other initiatives and projects as directed by the Director of Delivery SA, and UK Professional Services Leadership

Experience and Skills:

• 5+ year experience within a Business Management or related field
• 5+ year experience managing a global team or other relevant leadership experience
• Leadership: Demonstrated ability to inspire a team to achieve great things
• Execution: Demonstrated ability to take concrete actions to deliver and inspire
• Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
• Excellent documentation and presentation skills
• Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus
• Experience with other business SaaS offerings a plus

Personal Traits

• Acts with integrity, honesty, tolerance, and inclusion.  Low ego
• Takes initiative and follows through with efficiency, keeps commitments with enthusiasm
• Ability to work on multiple projects and deliverables simultaneously with minimal direction
• Constantly strives to amaze and be the best in everything s/he does
• Sets high goals and work fearlessly to exceed them with mission and purpose
• Enthusiastic team player at all levels
• Embraces change and knows how to celebrate wins and enjoy the journey
• We’re obsessed with making this the best job you’ve ever had!  
• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! 

go to method of application »

The Role:

• As a Product Designer at MRI, you will work across the UX domain, including research (user interviews, product reviews, persona development), design (sketching, group ideation, information architecture, interaction design, prototyping), documentation (wireframes, specification writing), and user testing.
• As part of a cross-functional team, you will collaborate with other designers and use qualitative and quantitative data to make informed, design-related decisions. You should be proficient at converting requirements into practical product features and have a high standard for visual design execution. 

Functions:  

• Design user interfaces and process flows using iterative design techniques incorporating findings from user interviews, usability testing, and other forms of requirements discovery
• Produce user personas, user stories, prototypes, wireframes, interaction and design specifications
• Run ad-hoc usability tests with end users when needed and communicate research findings
• Facilitate design review sessions with key stakeholders with the goal of advocating for the user needs
• Engage with development to understand platform capabilities, communicate design goals, adapt and verify designs through the agile software development process
• Create and maintain UI guidelines and visual standards
• Identify opportunities for product or feature enhancements
• Remain up-to-date on industry trends, market conditions, and consumer preferences
• Iterate existing designs to meet industry or consumer needs

You Have:

• Bachelor’s degree or equivalent experience
• 4+ years’ experience as an information architect, interaction designer, product designer, user experience designer, and/or usability engineer
• Proven knowledge of design aesthetics and solid understanding of User-Centered Design principles
• Sharp attention to detail
• Proficient in design tools, specifically Figma. Experience with other design tools such as Sketch and the Adobe Suite is beneficial
• Understanding of cross platform, browser, and device design strategies
• Relative experience with HTML/CSS/JavaScript. While it is unlikely you will code, having knowledge of how Front-End code works is beneficial
• Knowledge of responsive design techniques and challenges
• Experience in contributing to a design system
• Time and project management skills

We’re obsessed with making this the best job you’ve ever had! 

• We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 
• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! 

go to method of application »

• MRI Software is seeking a Software Engineer to join our team in our Cape Town office! As a Software Engineer, you will be responsible for developing, testing, and maintaining software solutions throughout the Software Development Lifecycle. Candidate should have a passion for development and an eagerness to learn new things and improve their skills. You will be a part of a team that collaborates well and works hard.

Responsibilities

• Develop software features in a self-sufficient way and to a high technical standard
• Understanding the system architecture and technical goals of the product
• Follow the development process (source control, branching, testing, etc.) without assistance
• Actively troubleshoot issues and assist with complex support queries that require further analysis
• Taking part in team rituals such as stand-ups, planning sessions, demos and retrospectives
• Taking part in team activities such as collaborative development and code reviews
• Taking part in cross-team activities such as knowledge-sharing and documentation
• Building relationships with all other teams in the product development department
• This is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

Essential Criteria

• A Degree or Diploma in Software Engineering, Computer Science or a related area, or equivalent years of experience.
• Demonstrable experience in .Net (C#, ASP.Net, Core, MVC, Razor Views)
• Demonstrable experience in JavaScript (Native / Typescript / JQuery)
• Demonstrable experience in NX/Angular or similar technologies.
• Demonstrable experience in SQL (Microsoft SQL Server)

Advantageous Criteria

• Experience using cloud technologies (Microsoft Azure, API Management tools, Key Vault, Encryption)
• Experience in writing Unit Tests (NUnit, xUnit, Jasmine)
• Experience in working with Micro-Service architecture/patterns

Personal Attributes

• Good verbal and written communication skills
• Eager to learn new skills
• Constantly improving current abilities
• Team player with a can-do attitude'

We’re obsessed with making this the best job you’ve ever had!   

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognize that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!