Program Director at Sapiens

4 main areas of responsibilities
Customer management:

• Responsible for the well-being of the long-term customer relationship and the customer satisfaction.
• Works to be valued by the customer as a trusted advisor and reliable focal point for business and systems issues.

Growth management:

• Drives constantly to grow the Sapiens business with the customer, by identifying and promoting business opportunities were Sapiens added value is needed.
• Penetrate new segments within existing customers

Delivery Management:

• Program Director is the final point of accountability for ensuring quality, timely and on budget delivery of Sapiens operations, solutions, and projects.
• The Program Director will work hand in hand with the delivery managers to optimize delivery.

P&L Management:

• Manage the P&L for the Sapiens business with the customer and responsible for meeting the AOP targets.
• Continuingly focusing on lowering the total cost of ownership for the customer.

Key Skills & Requirements:

• 10+ years management experience (staff and budget responsibility) in services delivery within a global enterprise software solutions company.
• Proven experience leading international clients and engagement teams through the delivery of complex software solution.
• Proven experience in growing business within existing customers both hands on and by leading a team of account managers.
• Excellent client relationship management skills and ability to play a trusted advisor to C-level customer executives.
• Proven track record of successful solution delivery with demonstrated success managing multiple complex projects, juggling competing priorities, and meeting deadlines.
• Seasoned manager with the ability to hire, mentor, coach and develop a globally dispersed high performing Professional Services team.
• Must be able to work in a fast paced environment.
• Excellent problem-solving skills.
• Excellent written and verbal skills in English (additional languages are an advantage).
• Occasional travel is required.