Programme Director - Debt Recovery (12 Months Fixed Term Contract) at The South African Revenue Service (SARS)

Key Responsibilities

• Ensure the setting, tracking, reporting and management of deviations on agreed debt collection performance outcomes.
• Lead and oversee the Debt Collections programme, ensuring alignment with SARS's strategic and mandate objectives.
• Develop and implement enhanced as well as agile comprehensive debt collection strategies to maximize revenue recovery
• Monitor and analyze debt collection performance metrics, identifying areas for improvement and implementing corrective actions.
• Improve processes and procedures that relate to debt collections through lessons learnt within the programme.
• Collaborate with internal and external stakeholders to enhance debt collection processes and policies and ensure good practice adoption.
• Ensure compliance with relevant laws, regulations, and best practices in debt collection.
• Provide leadership, guidance, and support to the debt collection team, fostering a culture of excellence and continuous improvement.
• Prepare and present reports on debt collection performance to senior management and the Deputy Commissioner.

Minimum Qualification & Experience Required

• 15 - 18 years’ experience in a Tax / Audit / Debt environment, of which 6 - 8 years at a senior management level with Relevant Master's Degree (NQF 9) in Management / Leadership / Project Management / Taxation / Debt Management.

OR

• 18+ years Tax / Audit / Debt experience, of which 6 - 8 years at a senior management level with Relevant Honours Degree / Postgraduate Diploma (NQF 8) in Management / Leadership / Project Management / Taxation / Debt Management.

Job Outputs

Process

• Be responsive to change in order to influence and effectively manage associated functional acceptance. (I)
• Champion policy frameworks and objectives with internal partners to ensure integration between functions in pursuit of strategic goals. (I)
• Communicate a meaningful strategic context that articulates functional purpose in relation to the organisational vision, purpose and philosophy. (I)
• Create the context to continuously improve all major organisational functions and systems in line with national, regional and international changes. (I)
• Develop annual and longer-term resource plan and secure capacity to achieve divisional objectives consistent with long term strategic plan. (I)
• Develop annual and long-term functional plans, set clear priorities and measurable milestones in line with divisional objectives. (I)
• Develop functional operating model and align value chain to organisational objectives in partnership with relevant stakeholders. (I)
• Interpret internal and external organisational changes, model change impact scenarios and introduce or adapt systems in alignment with strategic intent. (I)
• Proactively identify interconnected problems, model alternative solutions, develop and establish contingency plans aligned to the divisional direction. (I)
• Provide authoritative advice and guidance that supports the realisation of major organisational objectives in line with the SARS mandate. (I)
• Provide periodic reports on performance against plan and progress on long-term initiatives and use to realign operating plan and objectives appropriately. (I)
• Scan external environment, identify benchmarks and influence alternative operating plans or model to deliver on the SARS objectives and mandate. (I)
• Use the insights gained through integrated business reports to measure success and realign tactical strategy development objectives appropriately. (I)
• Initiate and set goals for the programme according to the strategic objectives of the organisation.
• Understand the broader implications of the programme and align with the SARS objectives, thus ensuring that every action taken contributes positively to the organisations' long-term goals.
• Anticipate potential problems, risks and challenges, proactively devise mitigation strategies and react effectively when unforeseen issues arise.
• Clearly articulate programme objectives and goals, delegate tasks and manage expectations with stakeholders.
• Stay abreast of trends, be innovative and lead the programme in innovative ways that will bring about results that drive the organisation forward.

Governance

• Drive the development and implementation of integrated governance, risk and compliance frameworks.
• Ensure the consolidation of the risk profile for the area of accountability, manage critical risks and ensure feedback integration.

People

• Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels.
• Create a positive organisational climate and culture to energise and focus the function in order to optimise short term and longer term productivity.
• Influence the development of clear human capability and accountability frameworks within functional area in support of people management strategies.
• Provide leadership and direction by articulating and reinforcing the vision or direction for the function.

Finance

• Ensure that the functional strategy is adequately budgeted for through the development and implementation of a requisite budget.
• Implement effective financial control, management of costs and corporate governance in functional area.

Client

• Define and influence relationships and service level agreements entered into with internal and external stakeholders.
• Ensure strategic representation of SARS and promote the enterprise with public service leaders and national, regional stakeholders.