Programme Manager (P8) (Johannesburg Business School) (Fixed-Term Contract with Benefits) at University of Johannesburg

Job Purpose:

•  To oversee the effective operational support of all activities relating to the Programme, collaborate closely with the management team and the Academic Director to provide a professional environment where students will be provided with the training and support required to achieve their academic and professional aspirations.

Responsibilities:

• Oversee the end-to-end operational delivery of the Programme in collaboration with senior management, ensuring compliance with academic regulations and accreditation requirements.
• Coordinate all programme activities in line with delivery guidelines to ensure high-quality service.
• Monitor student engagement, progress and performance, escalating concerns and implementing interventions where necessary.
• Manage admissions processes, student communication and serve as the primary point of contact for prospective and current students.
• Deliver effective student and staff induction processes, including LMS orientation, registration support and scheduling of programme activities.
• Ensure smooth day-to-day programme operations, including managing timetables, events, workshops, seminars and doctoral research conferences.
• Act as an ambassador for the programme, positioning the School as a premier for academics, entrepreneurs and business leaders.
• Maintain accurate student records, marks, evaluations and business intelligence data in line with university policies.
• Oversee financial administration including billing, budgeting, bursary management and payments to service providers.
• Provide academic and assessment support by liaising with Lecturers, Examiners and academic leadership to ensure quality assurance.
• Manage, lead and develop staff within the programme area, ensuring high performance, service quality and compliance with HR processes.
• Ensure adherence to governance, regulatory and institutional policies across all programme operations.

Minimum requirements

• A Bachelor’s Degree (NQF 7) with preference in Social Sciences, Psychology, Business Management or a related field.
• Minimum of three (3) years’ experience in a professional services environment, preferably in adult learning, consulting, or hospitality and events management.
• Sound understanding of the higher education sector.
• Experience using a Learning Management System (LMS) or Virtual Learning Environment (preferably Blackboard).
• Experience in academic administration or strong administrative, project management and coordination experience.
• Advanced MS Office proficiency.

Competencies and Behavioural Attributes:

• Strong customer service orientation: flexible, adaptable and solutions focused.
• High levels of accountability and ownership of the student lifecycle from registration to graduation.
• Excellent attention to detail and excellence.
• Strong analytical, reporting and data consolidation skills.
• Effective time management, organisational and multitasking abilities.
• Ability to work independently, make routine decisions and manage competing priorities.
• Strong interpersonal, communication and stakeholder management skills.
• Ability to persuade, influence and engage students and stakeholders positively.
• Strong people management skills with the ability to lead, coach and develop teams.
• Resilient, professional and able to work under pressure in a student-facing environment.

Deadline:20th February,2026