Project Administrator at Nexio

Job Description

ROLE PURPOSE/FUNCTION

• Provide comprehensive administrative and coordination support to Project Managers and the PMO team to ensure successful delivery of projects.
• This role focuses on maintaining accurate documentation, managing schedules, facilitating communication, and supporting governance processes, while adhering to Vodacom’s project management standards.

ROLE REQUIREMENT

• Assist Project Managers with day-to-day administrative tasks and project coordination.
• Attend internal and customer meetings as allocated; compile and distribute meeting minutes.
• Maintain accurate customer folders and upload to internal system for all allocated projects.
• Ensure all project documentation (SOW, project plans, risk logs, PCC, audit stamps, handover packs) is stored in approved locations.
• Maintain quality standards for templates and documentation.
• Coordinate end-to-end processes for MFE pack creation and PO issuance.
• Update internal systems for all projects with 100% accuracy.
• Prepare and distribute weekly progress reports and dashboards.
• Act as a point of contact for internal teams and clients, ensuring timely responses and clear communication.

Performance Objectives & KPIs

• Customer Engagements: 100% meeting minutes approved within 1 day; Ensure customer folders are correctly configured and uploaded.
• Project Delivery: 90% of current orders completed in reporting period; 20% of aging orders (>90 days) completed in reporting period; No legal orders older than current billing cycle; MFE turnaround within 2 weeks.
• Project Governance: 100% projects have approved meeting minutes; Completion certificates issued within 1 week of project completion; 100% documentation stored in SharePoint.
• Customer Satisfaction: 95% of project administration delivered without escalation; Timely delivery aligned with project timelines.

Qualifications & Experience

• Matric (essential); Diploma in Project Administration or related field (advantageous).
• Certifications: ITIL Foundation; CAPM or equivalent. (Eseential)
• Experience: Minimum 2 years in project administration, preferably in telecom or IT environment.
• Technical Skills: MS Office Suite, SharePoint, MSPI, SNOW.
• Soft Skills: Strong communication, organizational skills, problem-solving, attention to detail, proactive mindset.