Aftersales Administrator at Quest Staffing Solutions

Job Overview

• Our client is seeking a highly organised and detail-oriented Aftersales Administrator to support the Aftersales Department with the coordination, collection, analysis, and distribution of information and data required to ensure the smooth operation of daily, weekly, and monthly activities. The successful candidate will act as a key liaison between internal stakeholders and the dealer network, providing timely updates, reports, and operational support.

Key Responsibilities
Procurement & Parts Administration

• Place parts orders for local and international suppliers.
• Coordinate airfreight and sea freight shipments.
• Generate and analyse sales and backorder reports.
• Monitor and follow up on outstanding orders and backorders.
• Provide regular status updates to dealers and internal stakeholders.
• Assist with the activation of new part numbers.
• Support goods receiving and ASN-related processes.
• Compile and distribute:
• Parts Sales Reports
• Parts Orders Reports
• Parts Backorder Reports

Sales Administration

• Monitor daily parts sales activity.
• Track approvals, order releases, and deliveries.
• Compile weekly and monthly sales reports.
• Monitor dealer stock levels and minimum quantity requirements against sales trends.
• Provide sales support and reporting to management as required.

Finance & Reporting

• Process vendor invoices accurately and timeously.
• Process and close purchase order transactions.
• Prepare customer-related reports, including order reports.
• Maintain accurate records and support financial administration activities.
• Assist with reporting requirements across the Aftersales function.

Minimum Requirements
Qualifications

• BCom Degree or equivalent tertiary qualification.
• Valid Code B Driver’s Licence.
• Flonet
• MgO

Technical Skills

• SAP proficiency.
• Strong Microsoft Windows and computer literacy skills.
• Experience working with ERP and financial systems.
• Advanced reporting and administrative capabilities.

Preferred Experience

• Aftersales administration experience.
• Procurement and purchasing administration.
• Parts sales administration.
• Warranty administration.
• Technical or automotive/agricultural equipment industry exposure.
• Experience liaising with dealer networks and suppliers.

Key Competencies

• Strong organisational and administration skills.
• Excellent verbal and written communication.
• Effective time management.
• Ability to multitask and manage competing priorities.
• Strong attention to detail and accuracy.
• Team-oriented with a customer-service mindset.
• Ability to work independently and proactively.

Ideal Candidate Profile

• The ideal candidate will have a combination of aftersales administration, procurement, sales support, and finance administration experience, with strong reporting capabilities and proficiency in SAP or similar ERP systems. Exposure to dealer networks, parts administration, and supply chain processes will be highly advantageous.