Project and Program Manager at Equinix

Job Summary

• Responsible for program delivery of multiple related projects and builds effective relationships with stakeholders.

Responsibilities

Planning

• Applies a range of approaches to planning and gathering information in which to develop/facilitate/lead more complex Business Cases, plans and schedules (i.e. ROI)
• Competent in the use of planning tools, considers and develops cross functional plans

Stakeholder Management

• Works with numerous stakeholders and may work with government/governance bodies
• Understands stakeholder needs and builds effective relationships
• Demonstrates influencing skills to achieve solutions and dealing with challenging stakeholder situations

Communications

• Uses a variety of communications methods to deliver information relevant to the audience and project needs
• Is fully aware of standardized tools and template requirements and is a 'go to' person for feedback on the development of project/program management standards

Risk Management

• Approach to risk management spans projects level up to strategic risk management where required
• When faced with issues applies lateral thinking and analyses available information to solve problems and engages with teams to resolve

Project/Program Delivery

• Responsible for program delivery of multiple related projects required for a specific business functional strategy
• Will mentor junior project/program team members in project management

Resource Management (people, finances etc.)

• Will problem solve resource/budgetary issues with internal teams and external suppliers and conclude disputes successfully and independently

Customer Care (For employees working in Customer Care and Experience):

• Manages large scale, complex, multi-site and multi-regional, high visibility customer deployments involving cross-functional and cross-regional project teams
• Meets with and presents to customer executives at the program level
• Develops overall program schedule in conjunction with customer requirements
• Manages internal company wide stakeholders on project teams and holds them accountable for meeting commitments
• Has an in-depth technical knowledge of all Equinix products/processes
• Resolves complex issues and escalations independently at all levels
• Assists in process development and documentation
• Documents lessons learned and shares with stakeholders

Qualifications

• Proven years of experience preferred
• Diploma to a Bachelor's Degree preferred
• Prince2 Practitioner certification preferred