Open Job Vacancies at Equinix

Job Summary

• Responsible for program delivery of multiple related projects and builds effective relationships with stakeholders.

Responsibilities

Planning

• Applies a range of approaches to planning and gathering information in which to develop/facilitate/lead more complex Business Cases, plans and schedules (i.e. ROI)
• Competent in the use of planning tools, considers and develops cross functional plans

Stakeholder Management

• Works with numerous stakeholders and may work with government/governance bodies
• Understands stakeholder needs and builds effective relationships
• Demonstrates influencing skills to achieve solutions and dealing with challenging stakeholder situations

Communications

• Uses a variety of communications methods to deliver information relevant to the audience and project needs
• Is fully aware of standardized tools and template requirements and is a 'go to' person for feedback on the development of project/program management standards

Risk Management

• Approach to risk management spans projects level up to strategic risk management where required
• When faced with issues applies lateral thinking and analyses available information to solve problems and engages with teams to resolve

Project/Program Delivery

• Responsible for program delivery of multiple related projects required for a specific business functional strategy
• Will mentor junior project/program team members in project management

Resource Management (people, finances etc.)

• Will problem solve resource/budgetary issues with internal teams and external suppliers and conclude disputes successfully and independently

Customer Care (For employees working in Customer Care and Experience):

• Manages large scale, complex, multi-site and multi-regional, high visibility customer deployments involving cross-functional and cross-regional project teams
• Meets with and presents to customer executives at the program level
• Develops overall program schedule in conjunction with customer requirements
• Manages internal company wide stakeholders on project teams and holds them accountable for meeting commitments
• Has an in-depth technical knowledge of all Equinix products/processes
• Resolves complex issues and escalations independently at all levels
• Assists in process development and documentation
• Documents lessons learned and shares with stakeholders

Qualifications

• Proven years of experience preferred
• Diploma to a Bachelor's Degree preferred
• Prince2 Practitioner certification preferred

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Job Summary

• As a Manager, Datacentre Operations you will ensure the rendering of services to customers and the quality of building maintenance with the goal of maximum satisfaction and SLA fulfilment.

Responsibilities

Customer Services

• Provide daily support to customers
• Conduct the necessary audits at site level so that the installations, support are provided in compliance with service commitments, customer expectations/requirements
• Act as the 1st level of escalation for sales and customer issues
• Ensure proper articulation between the role of Customer Success Managers and the Operations resources allocated to the site and the customers concerned
• Invest in pre-sales activity (participation in the development of installation services in the framework of contract finalisation, raising customer returns towards product managers and/or the sales force, etc.)
• Improve customer satisfaction by ensuring that
• All team members are fully trained and equipped to provide customer service excellence
• The escalation process for customer complaints is managed effectively
• Opportunities are explored for proactively interacting with customers to keep them updated and to identify areas for improvement

Service Provisioning

• Ensure customers equipment, suites, cabinets, power and cable installations are installed according to specification
• Liaise with internal resources and external 3rd parties for the fulfilment of the orders
• Liaise positively and proactively with customers in order to resolve any issues and exceed their expectations
• Make sure all information about the services provisioned is recorded and kept accurate
• Effectively manage the order management system and ensure that service provision is in line with SLA

Facility Management

• Implement the preventive maintenance program for the site infrastructure with key suppliers and internal team
• Resolve specific findings by implementing improvement plans
• Guide the critical facilities team so that it can rectify any incident that occurs on the site
• Monitor and measure site capacity and anticipate the impact of foreseeable customer needs
• Oversee all the steps needed to improve PUE by taking action on the field and proposing any project that could drive efficiency
• Ensure the Building Management Systems are monitored at all times and procedures are in place to act on any alarm
• Coordinate maintenance providers with other onsite activities and moratoriums
• Keep the site statutory documentation up to date, namely permits, operations licenses and documentation about any legal requirements that should arise over time

Team management

• Supervise and coordinate staff activity, quality of their work and their attitude toward customers, third parties
• Ensure that all staff are trained and competent to act and perform well in one’s role
• Provide guidance, support, training and coaching, put in place development plans to ensure all staff in own team are focused on continuous improvement

Inventory and delivery management

• Contribute to the definition of stock (type, quantity, etc.)
• Be the guarantor of stock bookkeeping both on the customer operations and facilities management sides and conduct regular inventories
• Ensure all deliveries and consumables are accounted for

Quality/Safety

• Promote on the site all acquired / targeted ISO certifications, and any project to improve energy efficiency, give full support to quality approaches and optimisation of energy consumption
• Relay the efforts of Equinix to meet legal obligations in terms of health and safety with the goal of strengthening the physical safety conditions to which any visitor/worker is entitled/must respect on the site
• Ensure that the group’s directive on third party intervention conditions are applied properly so as to guarantee their safety, the safety of our people and the safety of our infrastructure

Qualifications

• High school diploma preferably in Electrical/electronics
• Proven years of experience preferred in Data Center Facilities Management, focusing on production of data center physical services, under constraint of service commitments (SLAs) – even internal –, 24/7
• Clear understanding of the end to end delivery process of a Data Center service (rack, cage, power, cooling, cabling, networking)
• Fluent English
• Perfectly at ease in managing customer relations (key accounts, international customers, etc.)
• Priority management
• Sense of responsibility, customer commitment, service
• Good knowledge of datacenters/computer rooms/telco rooms
• Common practice of tools associated with the production of services (CRM, Trouble ticketing, etc.)
• Experience in managing technical/production teams
• At ease in the production of load monitoring and key performance indicators
• Budget management concepts
• Ability to handle stress

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Job Summary

• Recruits, onboards, and manages key partner relationships at a Regional level (reseller, referral, and agent), leveraging Account Plans to drive enterprise market adoption of integrated Equinix/Partner solutions to achieve channel/company new bookings and enterprise new logo growth objectives.

Responsibilities

Partner Recruitment

• Researches and understands prospective partner’s products and services, relevant competencies, and geographic coverage
• Evaluates qualifications using Ideal Partner Profile and Targeting Scorecard (includes # customers, related services, # sellers)
• Describes relevant participation requirements and benefits of Partner Programs, describing program application, approval process, and timeline

Integrated Solutions/ Joint Value Proposition

• Engages partner and Equinix cross-functional team members, such as Sales Engineers, Solutions Architects, and Product Management, for technical positioning, alignment, and packaging
• Facilitates development and alignment for joint value proposition and bundled offer

Go-to-market

• Responsible for GTM Preparation: collateral and messaging, JVP content, use cases, partner central, partner directory, and partner sales training
• Establishes Sales ROE and onboarding plan and achieves agreement on how the companies will communicate during sales pursuits
• Engages Channel Marketing and coordinates development of initial go-to-market and first deal strategy
• Responsible for GTM Execution: pipeline development, sales targets, sales plan, deal management, Day 2 support, billing and ordering support, and QBRs

Partner Relationship Management

• Identifies and establishes contact with initial sponsor within prospective partners
• Manages long-term relationships with partner
• Ensures the designation and alignment of Executive sponsors

Partner Development / Activation & Enablement

• Conducts or participates in the process of Reseller Activation

Business/Pipeline Reviews

• Participates in Global Joint Business Planning
• Oversees deal tagging / tracking process
• Has joint funnel oversight

Cross-Functional Collaboration

• Works closely with Equinix Field Sales, Corporate Sales, Sales Engineers, Marketing, Customer Fulfillment and Support, Sales Operations, Operations, and IBX staff
• Coordinates development and approval of Marketing Plan, targets, strategies, activities, and co-marketing investments to support Channel Partner Business Plan with Platform Partner alignment
• Educates Strategic partners on how to engage Equinix resources (including GSA, SE, CSM) to define, quote, and order solution
• Facilitates cross-functional review of partnership performance, including sales, operations, and marketing, as established in Partner Business Plan
• Leverages executive sponsors appropriately

Communications

• Tailors message and partner pitch to partner company on how partnering with Equinix can help to grow their business
• Delivers relevant message to confirm mutual interest in moving forward, uncovering interest and motivation of prospective partner stakeholders, identifying their business driver to partner with Equinix
• · Expertly articulates business value of joint value proposition with Equinix

Qualifications

• Proven years of experience preferred in channel sales for an internet, network, data center, hyperscaler or cloud based products or services provider preferred
• Bachelor's Degree required

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Job Summary

• The Compliance Analyst (Intermediate level) develops professional expertise while resolving an intermediate level variety of issues within a moderate scope. Receives general instructions on routine work, and detailed instruction on new assignments.

Responsibilities

Audits & Certifications

• Provides developed site level logistical support for compliance audits (internal and external), within a moderate scope
• Extracts list of open findings for site(s) in scope
• Maintains and distributes certification assets to stakeholders internal and external to Equinix, within a moderate scope
• Collects and coordinates developed audit evidence assets
• Performs an initial review of audit evidence assets and coordinates to ensure that non-compliance findings are closed in a timely manner

Management Systems

• Updates any local site level management system assets by raising a document change request, as per input from site personnel and site compliance senior staff
• Provides developed site level logistical support for management review meetings, within a moderate scope
• Follows all local procedures that are developed to comply with local legislative and Equinix requirements
• Maintains a moderate level of required compliance records in local/global repositories including: records relevant to Operations compliance(QISBC and EHS)
• Manages document change requests for compliance related process assets while utilizing developed personal expertise
• Tracks moderate compliance process asset updates
• Tracks completion of management reviews at 1st line of defense level, within a moderate scope

Program Management

• Produces developed compliance reports for local management, including: key performance indicators and metrics with assistance from senior team members
• Participates in moderate process improvement initiatives and compliance projects for the site/country in collaboration with regional and/or global stakeholders
• Answers moderate queries on compliance tools/systems and manages the tool as an administrator

Training

• Develops intermediate compliance training requirements to ensure requirements have been met and tracks completion, within a moderate scope                                                       
• Maintains intermediate compliance information on competencies and certifications that are required for tasks and roles
• Carries out intermediate training for data centers and Operations on internal tools and policies, as required
• Liaises with translation vendors for any policies/procedures, as required locally
• Tracks relevant mandatory compliance training

1st Line Responsibilities

• Supports in internal audit as a co-auditor within a moderate scope
• Assists data center Managers in the implementation of intermediate site level compliance policies and processes as per global requirements

2nd Line Responsibilities

• Fields intermediate communications from first line of defense: requests for assistance, questions, reports of non-compliance compiles and communicates responses
• Supports intermediate level accidents  and compliance investigations to ensure the comprehensive gathering of supporting evidence material

Compliance Implementation

• Fields moderate level communications from data centers: requests for assistance, questions, reports of non-compliance, etc
• Compiles and communicates responses with some direction from manager and senior teammates
• Supports with intermediate level accidents and moderate compliance investigations to ensure the comprehensive gathering of supporting evidence material
• Ensures the moderate level of new site expansions meet regulatory and Equinix requirements
• Supports the implementation of standards and regulatory requirements within a moderate scope
• Investigates moderate non-compliance matters to determine the root cause, circumstances and contributing factors
• Supports application of designated permits, compliance to existing permits, plans (e.g. Air, Spill Prevention, Chemical Reporting, etc.) within a moderate scope
• Supports evaluation of work place changes, processes, equipment and substances for compliance to Equinix policies and recommends corrective action, within a moderate scope 

Qualifications

• 2+ years of experience in relevant field of compliance preferred
• Associate's or Bachelor's Degree preferred

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Executive Assistant

We seek a bright and enthusiastic professional for the Executive Assistant role to support our South Africa Managing Director.

Experience with supporting senior executives who run large global teams in a fast-paced and growing organization is strongly desired. You are dedicated and resourceful, have a customer-service mentality, and demonstrate extraordinary attention to detail and professionalism in all interactions. Do you possess solid organizational and communication skills and have proven experience handling challenging priorities daily? Then you should apply today.

Responsibilities:

Executive Support:

• Organizes meetings and develops agendas and meeting materials (such as presentations and reports) as needed.
• Plans and organizes business unit special events.
• Liaise with stakeholders such as suppliers or landlords.
• Maintains confidentiality and deals with information that is highly sensitive.
• Coordinates special projects as needed.
• Manages departmental budgets.
• Processes expense reports and POs and proactively manages to completion.
• Coordinates complex calendars.
• Makes travel arrangements as needed.

Office Management Support:

• Manages day-to-day office operations, including administration, kitchen and supply stocking, booking conference rooms, postage/shipping, office inventory, organizing workspaces, and
• facilities improvements.
• Organizes office workflow by scheduling and coordinating staff, communicating essential information, and organizing/planning meetings and events with internal and external parties.
•  Manages company reception to ensure timely and tactful telephone, email, face-to-face, and mail communications with internal and external contacts at all levels.
• Develops, implements, and documents administrative systems to be followed by staff.
• Maintains an updated contact list of office vendors and tracks service requests and purchase requests to ensure the provision of efficient and cost-effective services.
• Assists in developing and maintaining well-organized administrative files.
• Ad hoc duties as required and accompanying MD to data center and various sites for meetings when required.

Qualifications:

• Significant experience working as an Assistant or Executive Assistant or similar role supporting C-Level Executives.
• Ability to prioritize and re-prioritize in a dynamic environment.
• Highly organized and detail-oriented with an ability to work on your initiative.
• Ability to execute tasks and make decisions with little supervision.
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment.
• Standout colleague with a customer service focus and the ability to relate to employees with a wide variety of personalities and functional expertise.
• Experience working in a culturally diverse and global company is a plus.
• High level of professionalism and a strong ability to relate to people of all business levels.
• Understanding of project management and the skills needed to forecast and plan ahead.
• Effective interpersonal communication style particularly with Board members, executives and senior level staff.
• Passionate, enthusiastic, team player, with good judgment and an ability to work in a fast-paced environment and adapt quickly to changing needs and priorities; proven ability to prioritize and manage multiple tasks simultaneously with little direction.
• Excellent written and verbal communication skills.
• Project Management experience will be an advantage.