Proof Of Delivery Lead - Kempton Park at DHL

Role Outline

• To carry out duties to agreed level of performance and contribute to the continuous improvement of administrative processes and to provide Centralised Control and Co-ordination of all POD processes and procedures within the Consumer & Retail sector.

Key areas of responsibility include:

• Ensure quality of delivered services and proactively address issues across the sector
• Develop strategy and plan for the Management of POD's across the sector
• Report on a monthly, quarterly and annual basis on the POD status and risks across the sector
• Spend a high proportion of time on site working with the operational team to find efficiencies and cost reduction
• Work effectively in a matrix structure with the operations leaders to deliver the day to day solutions and meet the annual and long-term targets
• Pro-actively identify opportunities within the POD function across the sector
• Maintain a theoretical record of all POD's across the sector
• Continue to audit POD control procedure on a regular basis across all sites

Customer Relationship Management

• Develop and leverage constructive relationships with all stakeholders (that are business and issue-based, as opposed to transactional)
• Act as key contact for POD related issues across Consumer & Retail
• Maintain access to key decision makers

Maintaining

• Built and maintain strong relationships with key decision makers and establish customer network on a working level (coach network)
• Organize and hold quarterly review meetings with all stakeholders
• Monitor KPIs, ensure quality standards and performance targets are being met
• Act as key contact for POD related issues, channel communication to internal functions coordinate actions in case of large operational issues

Team Management/ Coordination

• Coordinate the resolving of operational issues and push for process improvements
• Collect and share knowledge and best practices (also cross-country)
• Review input from opportunity team, ensure quality and commercial standards are met
• Act as an interface between customer and DSC internal functions, collect and distribute required information

Solution Designing

• Analyze collected data together with operational experts and provide strategies for cost saving and efficiency

People Management

• Close collaboration with all Operational Leaders, Procurement and Finance.

Qualifications/ Skills/Competencies/Experiences

• Degree or equivalent qualification will be a distinct advantage
• More than 3 Years Logistics Sector experience
• More than 3 Years POD Experience
• More than 3 Years Operational experience will be a distinct advantage