Property Manager: Commercial at City Property Administration (Pty) Ltd

Description

• The purpose of the role is to maximise the financial performance of the portfolio, maintaining the physical buildings to an appropriate standard and managing tenants and staff.

 Oversee Leasing

• Increase the revenue base of allocated sub-portfolio by overseeing new deals and expanding existing tenants.
• Achieve budgeted renewal increase targets.
• Ensure that renewals are completed before the expiry date.
• Manage monthly/ indefinite tenants according to agreed targets.
• Increase year on year tenant retention.
• Ensure that tenants adhere to the terms and conditions of the lease agreement, and where a tenant is in breach, implement actioned deemed appropriate under the circumstances.
• Ensure accuracy of documentation when preparing leases.
• Ensure that vacating tenants are vacated timeously both physically and on MDA.
• Ensure that vacate inspections and any reinstatements are finalised within set time frames.
• Ensure that vacant units are in lettable condition.
• Build and maintain relationships with tenant base.

Management of designated Property Portfolio

• Upgrade pre-agreed tenants to CPA standard.
• Maintain the quality of buildings and, where required, improve the quality of pre-agreed buildings through effective maintenance applications.
• Where necessary, propose buildings for project upgrades and, where approved, participate in site meetings as required by the Project Manager.
• Be knowledgeable of the status of any projects which may be ongoing in the allocated sub-portfolio.
• Conduct regular building visits (minimum bi-weekly).
• Complete and submit all relevant reports timeously (building visits, pre-budget, Qlikview etc.)
• Assist Credit Controller in managing arrears.
• Participate in the annual budgeting process for allocated sub-portfolio.
• Manage expenses and achieve budgeted Net Property Income targets.
• Prepare for, attend, and participate in meetings with superiors to report on various Property Management and Leasing functions.
• Develop building staff and ensure application of relevant HR and other appropriate policies.
• Attend to any administrative tasks which may be required to fulfill Property Management function.

Provide efficient and effective customer service

• Address all internal and external customer queries effectively and professionally (whether such queries are logged on to the CRM or not).
• Communicate effectively and professionally with all internal and external customers.
• Achieve and maintain a good working relationship with immediate team as well as broader CPA team members.
• Contribution towards community building.

Working conditions:

• Office Based 50%.
• Outdoors or at buildings 50%.
• Regular travelling required. May be required to work after hours.

Requirements
Qualifications & Experience:

• 3-year business and/or property related qualification preferred.
• Estate Agencies Affairs Board Competency Certificate (NQF Level 4) required.
• 3 years of property management experience preferred.
• Driver’s license required.

Skills & Knowledge Required:

• Sales and lease negotiation skills.
• Basic knowledge of credit control principles.
• Conflict management skills.
• Financial acumen.
• Time management skills.
• Good knowledge of market trends – e.g., competitive rentals, new developments etc. 
• MS Office:
• MS Word – Basic
• MS Excel – Basic
• MS Outlook – Basic
• MS Teams - Basic
• Knowledge of MDA preferred.
• Basic knowledge of the following legislation preferred:
• Municipal legislation
• Health and Safety Act
• Building Regulations
• Basic knowledge of technical maintenance preferred.
• Excellent communication skills.  

Personal Attributes:

• Problem solving – find solutions.
• Reality testing – be objective; see things as they really are.
• Impulse control – resist or delay impulse to act.
• Flexibility – adapting emotions, thoughts, and behaviors.
• Stress tolerance – coping with stressful situation.
• Interpersonal relationships – building mutually beneficial relationships.
• Empathy – understanding & appreciating how others feel.
• Independence – be self-directed.
• Assertiveness – be non-offensive.
• Leadership/Management – willingness to lead, take charge of situations, offer opinions and directions to others.
• Self-assured – be self-assured and at ease with people in all types of situations.
• Persuasion – negotiating, selling, and influencing.
• Multitasking – dealing with several activities at a time, enjoy being given new tasks before they have finished another.
• Teamwork – cooperation with others, good-natured attitude and encouraging people.
• Persistence – completing tasks, not giving up, dislike leaving things incomplete.
• Rule following – adhere to rules and strictly follow work regulations.
• Attention to detail – focus on details, strive for perfection and be well organised.
• Planning – effective planning.
• Innovation – creative and open-mindedness.
• Analytical thinking – solving complex problems, carefully analyse information and use logic to find solutions.