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  • Posted: Feb 5, 2024
    Deadline: Not specified
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  • City Property is a residential and commercial property management company which counts two listed property investment companies, Premium Properties and Octodec Investments, amongst its major clients, in addition to a large number of private clients. City Property’s managed portfolio comprises more than 433 buildings. City Property manages over 1.5 million ...
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    Property Manager: Commercial

    Description

    • The purpose of the role is to maximise the financial performance of the portfolio, maintaining the physical buildings to an appropriate standard and managing tenants and staff.

     Oversee Leasing

    • Increase the revenue base of allocated sub-portfolio by overseeing new deals and expanding existing tenants.
    • Achieve budgeted renewal increase targets.
    • Ensure that renewals are completed before the expiry date.
    • Manage monthly/ indefinite tenants according to agreed targets.
    • Increase year on year tenant retention.
    • Ensure that tenants adhere to the terms and conditions of the lease agreement, and where a tenant is in breach, implement actioned deemed appropriate under the circumstances.
    • Ensure accuracy of documentation when preparing leases.
    • Ensure that vacating tenants are vacated timeously both physically and on MDA.
    • Ensure that vacate inspections and any reinstatements are finalised within set time frames.
    • Ensure that vacant units are in lettable condition.
    • Build and maintain relationships with tenant base.

    Management of designated Property Portfolio

    • Upgrade pre-agreed tenants to CPA standard.
    • Maintain the quality of buildings and, where required, improve the quality of pre-agreed buildings through effective maintenance applications.
    • Where necessary, propose buildings for project upgrades and, where approved, participate in site meetings as required by the Project Manager.
    • Be knowledgeable of the status of any projects which may be ongoing in the allocated sub-portfolio.
    • Conduct regular building visits (minimum bi-weekly).
    • Complete and submit all relevant reports timeously (building visits, pre-budget, Qlikview etc.)
    • Assist Credit Controller in managing arrears.
    • Participate in the annual budgeting process for allocated sub-portfolio.
    • Manage expenses and achieve budgeted Net Property Income targets.
    • Prepare for, attend, and participate in meetings with superiors to report on various Property Management and Leasing functions.
    • Develop building staff and ensure application of relevant HR and other appropriate policies.
    • Attend to any administrative tasks which may be required to fulfill Property Management function.

    Provide efficient and effective customer service

    • Address all internal and external customer queries effectively and professionally (whether such queries are logged on to the CRM or not).
    • Communicate effectively and professionally with all internal and external customers.
    • Achieve and maintain a good working relationship with immediate team as well as broader CPA team members.
    • Contribution towards community building.

    Working conditions:

    • Office Based 50%.
    • Outdoors or at buildings 50%.
    • Regular travelling required. May be required to work after hours.

    Requirements
    Qualifications & Experience:

    • 3-year business and/or property related qualification preferred.
    • Estate Agencies Affairs Board Competency Certificate (NQF Level 4) required.
    • 3 years of property management experience preferred.
    • Driver’s license required.

    Skills & Knowledge Required:

    • Sales and lease negotiation skills.
    • Basic knowledge of credit control principles.
    • Conflict management skills.
    • Financial acumen.
    • Time management skills.
    • Good knowledge of market trends – e.g., competitive rentals, new developments etc. 
    • MS Office:
    • MS Word – Basic
    • MS Excel – Basic
    • MS Outlook – Basic
    • MS Teams - Basic
    • Knowledge of MDA preferred.
    • Basic knowledge of the following legislation preferred:
    • Municipal legislation
    • Health and Safety Act
    • Building Regulations
    • Basic knowledge of technical maintenance preferred.
    • Excellent communication skills.  

    Personal Attributes:

    • Problem solving – find solutions.
    • Reality testing – be objective; see things as they really are.
    • Impulse control – resist or delay impulse to act.
    • Flexibility – adapting emotions, thoughts, and behaviors.
    • Stress tolerance – coping with stressful situation.
    • Interpersonal relationships – building mutually beneficial relationships.
    • Empathy – understanding & appreciating how others feel.
    • Independence – be self-directed.
    • Assertiveness – be non-offensive.
    • Leadership/Management – willingness to lead, take charge of situations, offer opinions and directions to others.
    • Self-assured – be self-assured and at ease with people in all types of situations.
    • Persuasion – negotiating, selling, and influencing.
    • Multitasking – dealing with several activities at a time, enjoy being given new tasks before they have finished another.
    • Teamwork – cooperation with others, good-natured attitude and encouraging people.
    • Persistence – completing tasks, not giving up, dislike leaving things incomplete.
    • Rule following – adhere to rules and strictly follow work regulations.
    • Attention to detail – focus on details, strive for perfection and be well organised.
    • Planning – effective planning.
    • Innovation – creative and open-mindedness.
    • Analytical thinking – solving complex problems, carefully analyse information and use logic to find solutions.

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