Publisher Success Manager at Impact

Our Company:
If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organization that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community  
• Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your role at Impact:

• As a Publisher Success Manager, you will be responsible for managing day-to-day interactions with a portfolio of publisher customer accounts at Impact, as well as implementing scalable, proactive growth strategies. You will use strong problem-solving and solution-driven thinking. You will drive a world-class partner experience that builds trust, retention, and loyalty. Your role is pivotal to ensure publishers feel supported and empowered to grow their partnerships with our advertisers at Impact.

What You Have:

• Strong communicator: communicate effectively with publishers, advertisers and internal team members both locally and
• Influential: be persuasive and command respect, by being a leader and expert in your knowledge of our company and products
• Data-driven: accurately measure the effectiveness of programs and efforts, use findings to improve processes
• Prioritization: prioritize effectively based on activities that will receive higher return for all audiences
• Visionary: be able to diagnose potential issues before they arise
• Agile: be able to adapt quickly to changes and adopt new strategies
• Self-Motivated, Attention to Detail, Passion for Learning, Team player
• A strong understanding of the Impact offering
• Incredible interpersonal, communication, and presentation skills across a variety of audiences
• Ability to read, write and speak with internal and external stakeholders in a highly professional manner
• Passionate about improving our partners experience and success with our products
• Extensive knowledge and experience with Google Suite (Docs, Sheets, Slides )
• Previous experience supporting cloud based SaaS products (beneficial)
• Moderate experience in Digital Marketing (2-4 years)
• Knowledge of the partnership ecosystem- from influencer to affiliate to strategic
• Moderate to Advanced experience using Salesforce or similar Sales CRM and ticketing tools like Jira, Freshdesk or similar
• Keen attention to detail, organization, and ability to drive projects to completion
• Experience in working independently as well as part of a team in an energetic environment

What You'll Do:

• Responsible for meeting publisher account growth targets to increase publisher revenue (payout).
• Create development plans for the assigned book of business that builds trust, retention, and loyalty with publisher
• Work proactively to solve publisher queries and ensure publishers are supported in areas including but not limited to: reporting, UI navigation, payment inquiries, matchmaking advice and strategic conversations.
• Identify, propose and support new matchmaking efforts for publishers with Impact advertiser partners.
• Capable of Identifying and escalating publisher challenges early, succinctly and with a potential resolution.
• Using all tools and resources; ensure that publishers are responded to promptly, gain resolution and are satisfied with the
• Responsible for keeping our internal CRM up to date with relevant publisher
• Analyze publisher data quarterly to ensure publishers are engaged and
• Build strong relationships with internal teams at Impact including but not limited to: Customer Growth, Support/Customer Solutions, Onboarding, Technical Services and the Partnerships Lab
• Identify opportunities with publishers for paid packages and Elite licenses in collaboration with the Partnerships Lab team.
• Continuously learn about our product offering and ability to tackle publisher issues or direct requests to relevant teams to deliver a
• Using industry knowledge be able to inform publishers on how to improve their partnership programs and increase adoption of brand
• Compile a monthly set of metrics that show outcomes related to activities

Benefits/Perks:

• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Stock Options
• 4-year vesting schedule pending Board approval
• Internet Allowance
• Flexible work hours
• Casual work environment