QA Co-ordinator at PG Group

Main job purpose

• To participate, facilitate and co-ordinate all customer quality product concerns to ensure that customer expectations are addressed and resolved timeously.

Main Objective

• To coordinate the completion of the G8D's for all customer complaints to an acceptable level and forward same to customers at prescribed milestone achievements to customers are informed of progress.
• To identify, investigate and assist in resolution of quality related customer complaints, to ensure overall customer satisfaction is achieved; and organisationa brand integrity is up-held.
• To compile and issue detailed reports to management and customers on customer complaint findings to clarify completed actions and/or proposed solutions so as to maintain contact with customer and to maintain customer satisfaction.
• To liaise and build effective working relationships with customers in order to improve overall customer satisfaction in relation to quality product standards.
• To manage and drive all Blocked parts to completion via a team of stakeholders that includes all operational departments and customers to mitigate the risk of contaminating market with sub-standard products.
• To buy-off all product developments to ensure that Product Quality Standards are maintained and customer satisfaction is achieved.
• Control the 1405 quarintine area via cycle counts to ensure no stock write off's and to minimse turnaround times for stock on quarintine to manage risk for the business.
• To review and test competitor products in order to determine a benchmark between Shatterpufe and competitors in order to gauge Shatterprufe's quality levels in relation to market suppliers and to maintain Shatterprufe's competitiveness in the market.
• Ensure effective communication of relevant information to all stakeholders to support effective decision making in the business.

 
Critical job requirements

Qualification(s)

• Grade 12
• Quality managment Diploma or equivalent

Knowledge

• Stock control / logistics knoweldge
• Sybrin ISN0002
• Knowledge of Quality Core Tools
• Knowledge of specifications for all Markets (Export, OE, ARG)
• Product knowledge
   

Skills

• Communication Skills (verbal and written)
• Conscientious and deadline driven
• Interpersonal Skills
• Accuracy and high attention to details
• MS Office
• Relates well with others
• Analytical Abilities
• Problem Solving
• Guide, coach and train teams in G8D process

Experience

• 3 years in a similar role within the quality field
• 3 years experience within the automotive / manufacturing industry
• Drivers License