Quality Advisor at Clover S.A. Proprietary Limited

Job Advert Summary    

• The purpose of this position is to ensure that the Quality and Food Safety Management System is effectively monitored, maintained, and continuously updated to meet all regulatory, customer, and business requirements. The role provides a comprehensive quality assurance and quality control function to the business and ensures that only safe, compliant, and high-quality products are produced and released.                                                                                 

Requirements    

• Degree
• Relevant experience in applying job-related concepts, techniques and processes at the required level 
• People management experience  
• Business English: Fluent
• Computer literacy (Basic) 
• Code 08 Driver's license 
• Travel off-site/overnight stay
• Work shifts/weekends/public holidays

Competencies    

• Coach and develop people 
• Ability to influence 
• Proactive and action orientated 
• Approaches situations with an open mind and solves problems creatively 
• Lead and drive change for improvement 
• Collaborate with others to achieve a common objective 
• Administrative capabilities 
• Thinking and reasoning logically 
• Customer Orientated 
• Communicate effectively 
• Ability to plan and organize 
• Energetic
• Willingness
• Attention to detail
• Work with urgency
• Ability to work Independently

Duties and Responsibilities    
Implement and maintain the Quality and Food Safety System  

• Evaluate, maintain and update the quality and food safety management system according to FSSC 22000 and other requirements
• Monitor, evaluate and implement manufacturing systems and procedures to ensure that quality and food safety standards are consistently met
• Ensure that procedures are followed correctly regarding change control at Production level
• Ensure all updated specifications from PT&T are issued and implemented through the Food Safety System
• Ensure validation studies for equipment, block flow diagram and process are completed and available
• Monitor and evaluate the efficiency of cleaning and dis-infection systems in the plant.
• Identify quality and food safety issues and help/support with specialist knowledge to solve the issues
• Conduct and verify that food safety and quality related training is done and encourage a proper food safety culture
• Coordinate and provide support to Production regarding trials, new processes and changes
• Ensure effective communication (written, verbal) with all levels on processes, products and changes that will influence quality/food safety
• Assist with product recalls and withdrawals as and when required
• Verify qualitysystems and procedures on the branch by doing and coordinating internal audits and the closing and correct reporting thereof.  
• Ensure Hazard Analysis Critical Control Point (HACCP) is maintained, including HACCP and Qualitymeetings are done effectively  
• Manage the Entropy system regarding the procedures, records, investigations and non-conformances 
• Training all levels on Food safety and Quality aspects/requirements and procedures as needed.
• Participate in brainstorming sessions to ensure continual improvement and cost savings to operating procedures

Customer Complaints, KPI’s, audits

• Investigate customer complaints and Implement corrective actions in consultation with relevant stakeholders
• Do monthly trend analysis on Customer complaints
• Update KPI files
• Update PowerPoint presentation on related Quality and Food safety KPI’s
• Conduct internal audits: Food safety, Quality, PRP and Monthly GMP.
• Ensure that the facility is aware and available for all related audits
• Validate that the relevant documentations are in place for the audit
• Ensure that the corrective actions of previous findings are addressed
• Ensure that proactive steps are taken to minimize risks, findings, etc.
• Conduct and participate in regular audits to ensure that requirements are met

Incidents, Non-conformances, Investigations

• Conduct, report and record investigations related to quality deviations and implement corrective actions
• Raise, and follow up, non-conformances for all quality, food safety, supplier related issues on the branch with the various departments, service providers and Bus and ensure effective corrective and preventative actions with Production teams
• Investigate and assist Production when product, packaging & raw material does not comply with specifications (concessions)
• Develop and implement communication between different departments on the site 

Deadline:11th December,2025