Quality Analyst at Oneplan Underwriting Managers (Pty) Ltd

Analyzes Statistical Data

• Analyzes statistical data related to production processes and product quality. This involves interpreting data from various sources to identify trends, variances, and areas of improvement.

Perform Quality Assurance Audits

• Conducting regular quality assurance audits is a key responsibility. This involves evaluating various stages of production, processes, and final outputs to ensure they meet predefined quality standards

Quality Standards Development

• Developing, reviewing, and updating quality standards is critical. A QA works to establish clear benchmarks for quality that are aligned with customer expectations and industry norms.

Brainstorming Testing Processes

• Creativity in developing and refining testing processes is vital. This includes designing tests that assess product or service quality, efficiency, and performance.

Data Monitoring and Reporting

• Data regarding product quality and process efficiency must be continuously monitored. Reporting these findings to relevant stakeholders helps make informed decisions about improvements and corrections. 

Ensures User Expectations are Met

• Ensuring that the end product or service meets or exceeds user expectations. This involves understanding customer needs and ensuring the quality benchmarks align with those needs.

Improving Products

• QA analysts work towards continuous improvement of products. Identifying shortcomings and potential enhancements contributes to product development and refinement.

Make Recommendations for Repairing Defects

• QA also recommends solutions to rectify them, ensuring they are addressed promptly and efficiently.

Create and Maintain Test Documentation 

• Proper documentation of test plans, procedures, results, and improvement recommendations is crucial for tracking progress and ensuring accountability.

Regulatory Compliance

• Ensuring that products and processes comply with local, national, and international regulatory requirements is a key responsibility. This involves staying updated on relevant regulations and implementing necessary changes.

Requirements

• Bachelor’s degree in quality management, Business Administration, Engineering, etc. or equivalent professional experience.
• 3-5 years of experience in a quality assurance role, preferably within the Insurance industry or financial sector.
• Good knowledge of the Consumer act and Popi act
• Familiarity with quality standards and regulations relevant to the Insurance industry or financial sector.
• Experience with quality assurance software and tools is a plus