Quality Assurance Consultant at The South African Revenue Service (SARS)

Job Purpose

• To execute regulated and quality standard audits and provide general assistance to the division in executing their responsibilities. The successful candidate will play a key role in maintaining and improving our internal standards, ensure compliance with applicable standards and supporting organisational excellence.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Public Administration, Quality Management, Business Administration, Industrial Engineering and/or Project Management with 5 - 7 years’ experience in a planning, quality standards assessment and audits, Project Management or process improvement role within a Business Standards environment, of which 2 - 3 years at a knowledge worker level.

                #Alternative

• Senior Certificate (NQF 4) or matric with 10 years’ experience in a planning, operational analysis, process improvement, Project Management and/or standards analysis and implementation role within a Business Standards environment, of which 5 years at a knowledge worker level

Job Outputs:

Process

• Compare operational performance with principles, theory and policy in area of specialisation, identify problems and provide solutions.
• Conduct research to investigate areas of concern to resolve problems and identify new solutions.
• Deploy technical and or commercial knowledge and experience to identify and resolve problems and define organisational solutions.
• Identify and recommend improvements on policies, processes, SOPs, governance and delivery systems.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Adaptability
• Analytical thinking
• Attention to details
• Commitment to Continuous Learning
• Commitment to Higher Purpose
• Conceptual Ability
• Customer Service
• Diversity Awareness
• Expertise in Context
• Fairness and Transparency
• Information Seeking
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Decisiveness
• Efficiency improvement
• Functional Policies and Procedures
• Legislative and regulatory compliance
• Planning and Organising
• Problem Analysis and Judgement
• Quality Control
• Quality Management
• Reporting
• Risk Awareness

Deadline:5th September,2025