Quality Assurance Credit Manager at Hire Resolve

Responsibiltiies

• Develop and enforce credit risk policies and procedures.
• Assess and monitor customer creditworthiness, setting appropriate credit limits.
• Manage credit control processes, including vetting, approvals, and risk assessments.
• Reconcile customer accounts and resolve discrepancies efficiently.
• Monitor and report on age analysis, ensuring adherence to company credit policies.
• Prepare and present monthly performance reports for senior management.
• Liaise with internal and external stakeholders, including auditors and legal teams.
• Supervise and mentor a team of QA Agents, fostering a high-performance culture.
• Audit all documents provided by consumers linked to credit or subscription applications.
• Ensure SLA targets between departments are met.

Requirements

• Strong knowledge of credit control, quality assurance, and financial reporting.
• Excellent analytical and problem-solving skills with attention to detail.
• Leadership, communication, and negotiation skills.
• Ability to manage teams and work under pressure.
• Willingness to work long hours when required.
• Matric and a degree in Finance or Credit Risk Management.
• 5–7 years’ experience in corporate credit risk management.
• 5–8 years’ experience in credit vetting within the financial industry, with at least 3–5 years in a managerial role.
• Strong financial analysis and risk assessment skills related to credit applications.
• Proven leadership skills in managing high-performing teams.
• Strong analytical skills to assess financial risks and analyze credit data.
• Attention to detail in credit assessments, reconciliations, and financial reporting.
• Decision-making ability under pressure.
• Problem-solving mindset with a proactive approach.
• Integrity and professionalism with a commitment to ethical financial practices.
• Strategic thinking to align credit management strategies with overall business objectives.