Quality Assurance Engineering Lead at DigiOutsource

What you’ll be doing

As part of your role, your responsibilities will include:

• Involvement in user story definition and test scenarios: Guide teams in breaking down complex tasks into actionable user stories, ensuring alignment with team goals.
• Support with issue reproduction and resolution: Ensure impediments impacting team progress are identified and resolved efficiently.
• Collaboration with developers and DevOps: Foster cross-functional collaboration to remove silos and promote seamless delivery processes.
• Cross-Team Collaboration: Drive collaboration across teams, ensuring quality initiatives align with overall organizational goals.
• Agile/Scrum practices: Lead Agile practices across the organization, ensuring their consistent application and value delivery.
• Continuous Improvement Initiatives: Strategically plan and oversee continuous improvement efforts across QA practices and tools.
• Risk Management and Impact Assessment: Align risk management strategies with organizational goals, establishing tolerance levels and mitigation policies.
• Quality standards and defect prevention: Champion quality as a core value, fostering consistency and accountability in project delivery.
• Customer Advocacy: Ensure customer expectations are embedded into quality strategies and outcomes.
• Automation creation and maintenance: Drive adoption of automation standards across teams, promoting continuous improvement and innovation.
• Automation strategies and tools: Ownership of the Quality Engineering Technical Landscape, including QA tech stacks, infrastructure, and tools.
• Tool and Framework Development: Oversee tool and framework strategies, ensuring they deliver maximum ROI and scalability.
• Metrics and performance reporting: Analyse Quality and Team performance metrics to drive improvements and align QA objectives with organizational and product goals.
• Governance and QA principles: Drive organizational alignment in Agile and QA practices, ensuring scalability and consistency in delivery.
• Technical leadership and mentoring: Take ownership of the career development of QA team members by establishing clear objectives, leveraging KPIs to evaluate performance, and delivering constructive feedback.
• Oversee performance appraisals, facilitate one-on-one sessions, and provide coaching on Agile methodologies and QA best practices, while cultivating a culture of continuous improvement, mentorship, and professional excellence.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Facilitating Scrum practices, such as stand-ups, sprint planning, retrospectives, and sprint reviews.
• Coaching and mentoring team members on Agile principles, values, and practices to foster a culture of continuous improvement and better organization.
• Collaborating with product managers, senior management, and stakeholders to assist in prioritisation and managing backlog, ensuring that the team’s goals and customer’s needs align.
• Assisting teams in breaking down complex tasks into smaller, manageable user stories and supporting them in estimating the effort needed and planning iterations.
• Identifying and addressing impediments that delay team progress and working with the team to find creative solutions and improve their overall performance through Agile training.
• Monitoring and tracking team metrics and progress, providing feedback and insights to help teams optimize processes and deliver value on time.
• Drive alignment in agile practice across the organization by participating in Agile guilds and communities of practice.
• Ensure all teams adopt standardized Agile practices to promote consistency and efficiency in project delivery.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Facilitating Scrum practices, such as stand-ups, sprint planning, retrospectives, and sprint reviews.
• Coaching and mentoring team members on Agile principles, values, and practices to foster a culture of continuous improvement and better organization.
• Collaborating with product managers, senior management, and stakeholders to assist in prioritisation and managing backlog, ensuring that the team’s goals and customer’s needs align.
• Assisting teams in breaking down complex tasks into smaller, manageable user stories and supporting them in estimating the effort needed and planning iterations.
• Identifying and addressing impediments that delay team progress and working with the team to find creative solutions and improve their overall performance through Agile training.
• Monitoring and tracking team metrics and progress, providing feedback and insights to help teams optimize processes and deliver value on time.
• Drive alignment in agile practice across the organization by participating in Agile guilds and communities of practice.
• Ensure all teams adopt standardized Agile practices to promote consistency and efficiency in project delivery.