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  • Posted: Jul 29, 2022
    Deadline: Not specified
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    At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for kn...
    Read more about this company

     

    Quality Assurance

    Purpose

    To coordinate, plan & deliver day-to-day team tasks & activities in order to execute quality assurance accurately & timeously in support of org. policy compliance through the execution of predefined objectives as per agreed SOPs.

    Minimum Experience

    • 2 - 3 years experience in a similar environment

    Minimum Qualifications

    • Higher Diplomas [NQF Level 06] in Office Administration

    Outputs

    Process

    • Ensure quality of own work, minimise mistakes, coordinate and implement team process improvements and continuously improve on quality and standards.
    • Keep accurate and up to date records of information relating to own work area in line with standard operating procedures and performance criteria.
    • Coordinate team's administrative support task execution and provide input to meet required response time, quality & service delivery standards.
    • Monitor team operational transactional efficiency and service delivery quality in relation to objective achievement and report to management.
    • Plan periodically to coordinate, process and monitor team tasks and activities effectively and efficiently to align performance objectives.
    • Contribute to and assist in the continuous improvement of the quality management process in order to improve service delivery are minimise errors.
    • Accountable for the quality execution of own and teams' work, within defined operating procedures, standards and work routines.
    • Plan for the execution of own and other's tasks against a set framework.
    • Proactively identify team-based work problems, determine root-cause and apply solutions in line with established guidelines, escalating more complex problems, providing the necessary information to solve problems.

    Customer

    • Ensure customer satisfaction with regard to the quality of operational support provided by a team under supervision.
    • Contribute to a culture of service delivery excellence, which builds positive relationships and provides an opportunity for feedback and exceptional delivery within the team aligned to Treating the Customer Fairly (TCF) principles.

    Finance

    • Ensure own and team adherence to specified standards, policies and procedures to prevent potential financial losses/wastage.

    Learning and Growth

    • Integrate new knowledge attained through formal and informal learning opportunities and apply in the execution of own role.
    • Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
    • Effectively schedule and utilise the available human resources allocated to work area to perform specified tasks.

    Governance

    • Ensure own and team compliance with applicable risk, governance and compliance processes and procedures. Escalates identified risks.

    Competencies

    Technical Competencies

    • Quality Orientation (Intermediate)

    • Risk Awareness (Basic)
    • Quality control (Intermediate)
    • Reporting and Interpretation (Intermediate)
    • Customer Relationship Management (Basic)

    Behavioural Competencies

    • Organisation and Attention to Detail (Basic)
    • People Management and Empowerment (Basic)
    • Interpersonal Effectiveness (Basic)
    • Problem Solving and Analysis (Basic)
    • Teamwork and Cooperation (Basic)
    • Customer service orientation (Basic)
    • Communicating with Impact (Basic)
    • Customer Orientation (Basic)

    Method of Application

    Interested and qualified? Go to Liberty Group South Africa on careers.liberty.co.za to apply

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