Head of Operations: Western & Eastern Cape (Prescribed Officer) at ATNS

Overview

• Provides strategic and operational leadership to the region to ensure achievement of Air Traffic Management Service Delivery, and overall ATNS business strategy.
• Provide the strategic and operational regional input and insights into the Operations and long-term ATNS strategy.
• Develop, implement, and articulate the regional strategy and value proposition to the organisation aligned to the operations and business strategies.
• Support the COO and other thought leaders in the development, implementation and management of the Operations strategy aligned to the vision, culture, and business strategy of ATNS.
• Lead the designing, implementation and management of the regional operating model, aviation safety strategy including governance and service management capabilities, along with the service catalogue and service level agreements.
• Manage and own implementation of the regional management strategy post formulation to ensure achievement of the objectives.
• Drive delivery of the required projects/initiatives within the regional management strategy to be on time, within budget and to the required standard.
• Lead implementation of processes to collect feedback on how all the aspects of the regional management strategy are being received in the business.
• Analyses trends and metrics in partnership with COO to develop the required solutions, programs, and policies aligned to the business needs and strategies.
• Gather and analyse relevant data, trends, and patterns and identify gaps and priorities, particularly in the key ATNS products and services to enable efficient achievement of the ATNS strategy.
• Set clear targets for the Region and ensure achievement of such targets by cascading the targets throughout all the areas in the region.
• Develop the integrated annual business plan for the Region to enable achievement of the regional and overall ATNS business strategy and targets.
• Support co-ordination and implementation of the corporate transformation strategy within the Region in line with relevant policies and legislation.
• Build and maintain strong business relationships with customers to understand their strategies and plans to ensure alignment of the regional operations to their needs.
• Ensure continuous collaboration for conducting of research and development to enable continuous enhancement of the Regional Management’s   operating model, products and services aligned with trends, technological advances and changes in business strategy.
• Ensure the effective integration and implementation of all Regional Management’s workstreams to meet the required service delivery capability aligned to customers’ requirements.
• Ensure the delivery of Air Traffic Services is in accordance to the South African Civil Aviation Regulations and Technical Standards and the International Civil Aviation Organisation’s Standards and Recommended Practises.
• Develop, implement, maintain, measure, monitor and continuously review the Regional Management’s policies, procedures, service level agreements, and letters of procedures and/or agreement.
• Lead the regional inputs and participate in the review of legislations that affects the delivery of Air Traffic Services. 
• Lead and initiate strategic projects aimed at improving the client experience across the Region in collaboration with the stakeholders in the respective business areas.
• Ensure communication to all affected parties are in line with the requisite quality, empathy, and timelines to deliver outstanding experiences.
• Ensure that aviation safety as well as all value-added measures are delivered and monitored at all times.
• Support a drive for continuous innovation and evolution of the ATNS products and services to deliver a best-in-class customer experience all times.
• Drive continuous improvements in conceptualisation of ideas to attract new opportunities.
• Identify and recommend improvements in existing processes and procedures to enhance innovation and research.
• Consider commercial implications in all decision-making including IP protection processes.
• Monitor and evaluate outcomes of new products and processes to ensure continuous and improved business results in the Region.
• Actively contribute to building a high performing and collaborative culture with customers being at the heart of the company’s offerings. 
• Partner with the wider business to build and foster innovation in our culture of service excellence.
• . Manage and implement a robust governance framework for the Region.
• Continuously monitor and measure compliance of the Region to all ATNS policies and procedures and relevant legislation.
• Manage the Region’s performance against strategy and set targets and corporate objectives.
• Lead the Region’s projects overall risk assessment and issue management.
• Ensure compliance with relevant legislation, policy and standards.
• Consolidate input from all relevant parties to prepare strategic level reports for the COO and other relevant stakeholders.
• Prepare ad hoc reports as required.
• Build, maintain and nurture mutually beneficial relationships with all relevant stakeholders.
• Adapt Air Traffic Management service delivery as practically as possible to meet client needs and expectations.
• Participate in industry and regulatory forums and workgroups on a regional, national, and international level.
• Build and maintain effective collaborative relationships with all relevant business functions and teams within ATNS to enable the required alignment and optimal Air Traffic Management service delivery.
• Lead development, utilisation, and management of the Region’s budget.
• Ensure effective leadership in the management of operational costs to enable efficient utilisation of financial resources.
• Ensure compliance to the financial policies and procedures applicable in ATNS.
• Ensure accountability and reporting on all costs incurred against the approved budget. 
• Ensure the availability of skilled and competent staff in the Region to meet the current and future needs aligned to the operating model and overall business strategies.
• Promote high levels of discipline and performance standards to achieve Air Traffic Management service delivery objectives and the ATNS business strategy.
• Lead and manage the Regional Management team to utilise their skills and expertise to support an integrated approach to managing the Region.
• Manage performance outputs of the regional teams by using the performance management system and taking corrective action promptly and effectively.
• Train, mentor and coach staff as required to ensure continuous development and availability of the required skill and talent.
• Ensure the transfer of knowledge and skills to enable sustainability within region from a succession management perspective.
• Perform talent management aligned to the HR policies and procedures.
• Drive employee engagement and retention within the Regional Management function.

Minimum requirements
Required Minimum Qualifications and Experience

• Air traffic control qualification (aerodrome control, or approach control, or area control)
• Post graduate qualification in Business Management or related field.
• Minimum 8 years of experience in conceptualising, designing, implementing, and managing air traffic management Operations or functions or managing air navigation services regulatory function of which at least 5 years must be at management level within a complex air traffic services / air traffic management environment / air navigation service regulatory function.