Quality Assurance Manager: Alliance Banking at Access Bank

Responsibilities:

• Defect Detection Rate: Percentage of defects or issues identified during testing or post-launch
• Process Improvement Impact: Number of process improvements implemented and their impact on operational efficiency or error reduction
• SLA Compliance: Percentage of SLAs met or exceeded across partner operations
• Test Completion Rate: Percentage of product or service testing completed within the required timeframe, before deployment.
• Issue Resolution Time: Time taken to investigate and resolve quality-related incidents or issues.
• Customer and Partner Satisfaction: Feedback from partners and internal stakeholders on service quality and operational excellence.
• Compliance Rate: Adherence to regulatory standards and internal quality policies as measured by audits or reviews.
• Documentation Completeness: Percentage of QA processes and incidents fully documented and retrievable for audits or reporting.

Requirements

Academic Knowledge:

• Bachelor’s degree in Business, Finance, Quality Management, or a related field

Work Experience:

• 7-10 years of experience in Compliance, quality assurance or quality control, ideally within a banking or financial services context
• In-depth knowledge of banking regulation, risk management, quality assurance framework and testing methodologies