Job Roles at Access Bank

Main Responsibilities:

• Compliance Monitoring: Oversee adherence to AML, KYC, FICA, and POPIA regulations, ensuring compliance across all operations and partner engagements
• Risk Assessment: Conduct compliance risk assessments and audits to identify potential regulatory risks, proposing corrective actions where necessary
• Regulatory Updates: Stay updated on regulatory changes and ensure processes are updated to meet new compliance standards.
• Partner Compliance Management: Ensure partners meet compliance obligations, maintaining attestations and monitoring adherence to agreed-upon controls
• Reporting & Documentation: Maintain compliance records, prepare reports for senior management, and provide compliance updates to the QA Manager

Requirements

Academic Knowledge:

• Bachelor’s degree in Compliance, Law, Finance, or a related field

Work Experience:

• 3-5 years of experience in regulatory compliance within banking or financial services
• Strong knowledge of banking regulations (e.g., AML, KYC, FICA, POPIA) and industry standards

go to method of application »

Requirements

Client Relationship Management:

• Develop and maintain strong relationships with a portfolio of emerging business clients, acting as their primary point of contact.
• Understand clients' business models, financial needs, and growth aspirations to offer tailored banking solutions.
• Proactively engage with clients to identify opportunities for cross - selling and upselling banking products and services.

Business Development:

• Identify and acquire new emerging business clients through networking, market research, and targeted outreach.
• Develop and execute strategies to expand the bank's market share within the emerging business segment.
• Work with internal teams to develop innovative products and services that meet the evolving needs of emerging businesses.

Credit and Risk Management:

• Conduct thorough credit assessments of clients, analyzing financial statements, business plans, and market conditions. Collaborate with the credit risk team to ensure that credit facilities are structured appropriately and comply with the bank’s risk appetite.
• Monitor clients' credit performance and take proactive measures to mitigate risks.

Financial Performance:

• Achieve and exceed individual and team sales targets, contributing to the overall profitability of the emerging business segment.
• Monitor and report on the financial performance of the client portfolio, ensuring that revenue and profitability targets are met.
• Develop pricing strategies that balance client needs with the bank's financial objectives

Collaboration and Teamwork:

• Work closely with internal teams, including product development, credit risk, and operations, to deliver seamless banking solutions to clients.
• Share insights and best practices with colleagues to contribute to the overall success of the business banking team.

Market and Industry Knowledge:

• Stay informed about industry trends, market developments, and regulatory changes that may impact emerging businesses.
• Provide clients with insights and advice on how to navigate market challenges and seize opportunities.
• Represent Access Bank at industry events, conferences, and networking opportunities to enhance the bank's profile in the emerging business segment.

Customer Experience:

• Ensure a high level of customer satisfaction by delivering exceptional service and support to clients.
• Address and resolve client issues promptly, maintaining a strong focus on client retention and loyalty.
• Regularly gather feedback from clients to improve service delivery and product offerings.

Academic Knowledge:

• Bachelor’s degree in Business, Finance, Economics, or a related field; a postgraduate qualification is an advantage
• Must have RE5

 Work Experience:

• Minimum of 5-7 years of experience in business banking, with a focus on SMEs or emerging businesses.
• Proven track record of managing client relationships and achieving sales targets.
• Strong knowledge of banking products and services for SMEs, including credit facilities, transaction banking, and cash management.
• Knowledge of the South African business landscape and regulatory environment is essential.

go to method of application »

Requirements

Client Relationship Management:

• Develop and maintain strong relationships with a portfolio of emerging business clients, acting as their primary point of contact.
• Understand clients' business models, financial needs, and growth aspirations to offer tailored banking solutions.
• Proactively engage with clients to identify opportunities for cross - selling and upselling banking products and services.

Business Development:

• Identify and acquire new emerging business clients through networking, market research, and targeted outreach.
• Develop and execute strategies to expand the bank's market share within the emerging business segment.
• Work with internal teams to develop innovative products and services that meet the evolving needs of emerging businesses.

Credit and Risk Management:

• Conduct thorough credit assessments of clients, analyzing financial statements, business plans, and market conditions. Collaborate with the credit risk team to ensure that credit facilities are structured appropriately and comply with the bank’s risk appetite.
• Monitor clients' credit performance and take proactive measures to mitigate risks.

Financial Performance:

• Achieve and exceed individual and team sales targets, contributing to the overall profitability of the emerging business segment.
• Monitor and report on the financial performance of the client portfolio, ensuring that revenue and profitability targets are met.
• Develop pricing strategies that balance client needs with the bank's financial objectives

Collaboration and Teamwork:

• Work closely with internal teams, including product development, credit risk, and operations, to deliver seamless banking solutions to clients.
• Share insights and best practices with colleagues to contribute to the overall success of the business banking team.

Market and Industry Knowledge:

• Stay informed about industry trends, market developments, and regulatory changes that may impact emerging businesses.
• Provide clients with insights and advice on how to navigate market challenges and seize opportunities.
• Represent Access Bank at industry events, conferences, and networking opportunities to enhance the bank's profile in the emerging business segment.

Customer Experience:

• Ensure a high level of customer satisfaction by delivering exceptional service and support to clients.
• Address and resolve client issues promptly, maintaining a strong focus on client retention and loyalty.
• Regularly gather feedback from clients to improve service delivery and product offerings.

Academic Knowledge:

• Bachelor’s degree in Business, Finance, Economics, or a related field; a postgraduate qualification is an advantage
• Must have RE5

 Work Experience:

• Minimum of 5-7 years of experience in business banking, with a focus on SMEs or emerging businesses.
• Proven track record of managing client relationships and achieving sales targets.
• Strong knowledge of banking products and services for SMEs, including credit facilities, transaction banking, and cash management.
• Knowledge of the South African business landscape and regulatory environment is essential.

go to method of application »

Responsibilities:

• Defect Detection Rate: Percentage of defects or issues identified during testing or post-launch
• Process Improvement Impact: Number of process improvements implemented and their impact on operational efficiency or error reduction
• SLA Compliance: Percentage of SLAs met or exceeded across partner operations
• Test Completion Rate: Percentage of product or service testing completed within the required timeframe, before deployment.
• Issue Resolution Time: Time taken to investigate and resolve quality-related incidents or issues.
• Customer and Partner Satisfaction: Feedback from partners and internal stakeholders on service quality and operational excellence.
• Compliance Rate: Adherence to regulatory standards and internal quality policies as measured by audits or reviews.
• Documentation Completeness: Percentage of QA processes and incidents fully documented and retrievable for audits or reporting.

Requirements

Academic Knowledge:

• Bachelor’s degree in Business, Finance, Quality Management, or a related field

Work Experience:

• 7-10 years of experience in Compliance, quality assurance or quality control, ideally within a banking or financial services context
• In-depth knowledge of banking regulation, risk management, quality assurance framework and testing methodologies

go to method of application »

Requirements

SOLUTIONS DESIGN:

• Responsible for designing new solutions and documenting deliverables (Product team, IT team, business heads, Operations and Audit).
• Drafting of architectures for new, existing and project deliverables.
• Engagement with the development team and optimize the value of the work they perform.

STAKEHOLDER ENGAGEMENT:

• Coordinate technology decisions with other Product owners, Business Owners and development teams to ensure standards are adhered to.
• Work closely with both internal and external stakeholders to build a deep understanding of product requirements, analyze customer business needs and translate into product solutions.

BUSINESS REQUIREMENTS:

• Participate in refining and approve requirements from your product team colleagues (user stories, functional and non-functional requirements, acceptance criteria, in scope and out of scope criteria, test cases).
• Be part of the release planning and drive the release through user acceptance testing and stakeholder approval for release.

POLICIES AND PROCEDURES:

• Reporting Requirements Specification.
• Solution design and documentation.
• Testing and release management

Academic Knowledge:

• Tertiary level qualification (BSc Computer Science/BCom informatics) or 3 years Diploma/Degree in Information Technology. TOGAF and cloud (AWS or Azure) certification

Work Experience:

• 5+ years' experience in IT Delivery, including a minimum of 2+ years' experience in architecture
• 4+ years' experience in solution design
• 4+ years' experience as a Solutions Architect
• Financial Services experience
• Experience must be in designing end-to-end and full stack
• End-to-end - able to design solution, which includes all components, ensuring that all end users are services correctly in production
• Full stack - able to design for each component within the solution addressing the functional (application), non-functional (platform) and infrastructure and cloud services
• Experience implementing Microservices architecture and ESB solutions

go to method of application »

Main Responsibilities:

• Identify user needs to create and administer databases
• Ensuring that the database operates efficiently and without error
• Making and testing modifications to the database structure when needed
• Maintaining the database and updating permissions
• Merging old databases into new ones
• Backing up and restoring data to prevent data loss
• Assisting with migration of databases from local to cloud platforms.
• Ensure that assigned project deliverables, milestones, audit findings and schedules are adhered to and accomplished in the agreed timelines.
• Involved in designing technical specifications for new system implementations and system changes.
• Ensuring that all technical documentation is regularly updated and new procedures are properly documented.
• To maintain good working relations/partnerships with internal business stakeholders including the IT team, Business intelligence and Core banking teams.
• Ensuring that communication channels are established with all internal and external stakeholders.

Policies and Procedures:

• Follow IT Policies and procedures.
• Ensure all new implementations/changes are tested before Production implementation
• Patch/security update as per agreed business OLA
• Payment Systems Operations manual creation and upkeep.
• Logging and resolving Helpdesk calls as per agreed business OLA.
• System Performance monitoring and fine tuning.
• Ensure change and release management procedures are followed.

Job Requirements:

• Diploma or Degree in IT, Computer Science
•  At least 5 - 8 years advanced IT support experience in relational database management systems including Oracle databases preferably in a financial institution.

Experience/Skills required:

• Install, Setup, Configure and Support of the following solutions:
• 5- 8 years Oracle Database 10g, 11g, 12c (Mandatory)
• MSSQL Server 2012 to current
• PLC / SQL Scripts, Stored-procs and Queries                   
• Microsoft Windows operating systems
• Linux or Unix operating system
• Key Management /cryptography
• ITIL processes and desire to follow processes with little formal control
• Experience working with Azure, MySQL, MongoDB and cloud platforms is an advantage

go to method of application »

Main Responsibilities

Sales and Business Development

• Identify and target potential clients for remittance and Forex products.
• Develop and execute sales strategies to achieve sales targets and expand the customer base.
• Conduct market research to identify new business opportunities and stay updated on industry trends

Client Relationship Management

• Build and maintain strong relationships with existing and prospective clients.
• Provide clients with comprehensive information about remittance and Forex products.
• Address client inquiries and concerns promptly and effectively

Product Knowledge and Advisory

• Stay informed about the latest developments in the remittance and Forex markets.
• Advise clients on the best remittance and Forex solutions to meet their needs.
• Conduct product presentations and training sessions for clients

Sales Reporting and Analysis

• Prepare and submit regular sales reports, including sales performance, client feedback, and market insights.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Provide actionable recommendations to enhance sales strategies.

Compliance and Documentation

• Ensure all sales activities comply with regulatory requirements and company policies.
• Maintain accurate records of client interactions, transactions, and agreements.
• Assist in the preparation of necessary documentation for remittance and Forex transactions 

Requirements

Academic Knowledge:

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• Must have RE5

Work Experience:

• 3-5 years of experience in sales, with a focus on remittances and/or Forex products.
• Proven track record of achieving sales targets and driving business growth