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At Oneplan, we live by the philosophy that insurance should make life easier, not more complicated. That’s why we offer simple and affordable insurance plans without sacrificing quality. We don’t believe in sneaky clauses or conditions that come back to bite you when you need help the most.
Description
As a Quality Assurance Specialist you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication.
Evaluating Call Quality
Quality, Consistency and Compliance
Work collaboratively
Self-Management
Requirements
Minimum Academic, Professional Qualifications & Experience required for this position
Functional Competencies
Essential
Behaviours
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